County Support Specialist

Salary Range $19.76 - $19.76 Hourly

Position Type Full Time (40 Hours)

Job Shift Day

Category Customer Service

Description

About Us

Minnesota Valley Action Council (MVAC) is a nonprofit community action agency serving south-central Minnesota since 1965. We partner with individuals, families, and communities to promote economic stability and opportunity through housing, transportation, employment, education, and supportive services.

Service Area: Blue Earth, Brown, Faribault, Le Sueur, Martin, Nicollet, Sibley, Waseca, and Watonwan counties

Our Core Values:

• Build Supportive Relationships – Strong partnerships uplift people and communities

• Empower People – Everyone deserves the opportunity to reach their goals

• Promote Dignity – We deliver equitable and respectful services

• Work Together – Collaboration strengthens outcomes

POSITION SUMMARY

The County Office Support Specialist serves as the initial point of contact for clients, visitors, and community members at MVAC county offices. This position provides information and referral services, supports office procedures and daily operations, and delivers clerical support to departments housed in the county office to ensure efficient, timely, and professional delivery of MVAC programs.

ESSENTIAL FUNCTIONS

• Serve as the initial point of contact for clients, visitors, and community members seeking assistance at MVAC county offices.

• Provide a high level of customer service and respond to inquiries in a respectful, professional, and timely manner.

• Provide information and referral services to individuals and families seeking assistance through MVAC programs or county/community resources.

• Provide direct support services to MVAC programs as assigned.

• Provide clerical and administrative support to departments housed in the county office, including document preparation, data entry, filing, scheduling, and correspondence as needed.

• Support office procedures and daily operations to promote efficient service delivery across programs.

• Maintain a working knowledge of MVAC programs and county resources to accurately direct clients and visitors to appropriate services.

• Maintain confidentiality of client, employee, and agency information in accordance with MVAC policies and applicable requirements.

• Work independently and collaboratively with staff across departments to support agency operations and client service needs.

Qualifications

MINIMUM QUALIFICATIONS

• Two years of experience working in an office setting.

• Ability to provide professional customer service to clients, visitors, and community members.

• Ability to provide information, referrals, and clerical support in a confidential and professional manner.

• Ability to work independently with limited daily supervision.

• Proficiency with general office procedures, computer systems, data entry, typing, and standard office equipment.

• Strong communication, organization, and attention-to-detail skills.

• Valid Minnesota driver’s license.

PREFERRED QUALIFICATIONS

• Vocational education or training in office procedures, computer systems, typing, administrative support, or a related field.

• Experience working in a nonprofit, community action, human services, or public assistance setting.

• Knowledge of MVAC programs, county resources, or community-based support services.

• Experience providing front-desk reception, information and referral, or multi-department administrative support.

Your benefits may include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Professional development opportunities

• Employee assistance resources

Equal Opportunity Employer

Minnesota Valley Action Council, Inc. is an Equal Opportunity Employer. MVAC is committed to creating an inclusive workplace and providing equal employment opportunities to all employees and applicants in accordance with all applicable federal, state, and local laws, directives, and regulations and regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Must be authorized to work for any employer in the United States. MVAC is unable to sponsor or take over sponsorship of an employment visa at this time.

If you would like to request a reasonable accommodation for applying for this position, please email [email protected] or call (507) 345-0440.