Production Technician - Special Products

Production Technician - Special Products Starting wage: $17.51 No Mandatory OT or Weekends Internal applicants reference Promotion/Transfer policy for eligibility along with requirements below As one of the largest IT asset disposition companies in the world, EPC we are devoted to providing seamless and integrated data security and end-of-life IT asset solutions for hundreds of organizations around the world. Customers choose us because we understand the growing need for a sustainable, secure, and environmentally responsible method of IT disposal. As we continue to grow, we are looking for dedicated professionals to join our team and help us deliver exceptional service and innovative solutions. You will** **play a vital role in supporting our mission and ensuring operational excellence. Key responsibilities include, but are not limited to: Brief Summary of Duties - Process IT assets in accordance with documented procedures while consistently meeting productivity and quality expectations. - Perform testing, diagnostics, and cosmetic or hardware repairs on mobile devices and other specialty products guaranteeing full device functionality and secure data sanitization. - Verify customer requirements and apply appropriate testing, data removal, and reset procedures for a wide range of equipment, including servers, networking, Cisco, SAN, and miscellaneous data center hardware. - Perform advanced diagnostics and troubleshooting to identify hardware failures, configuration issues, and functional defects. - Accurately document testing results, conditional issues, system logs, asset status, and data erasure records within EPC inventory and ERP systems. - Conduct asset sorting, tracking, and evaluation to determine resale eligibility or appropriate downstream disposition. - Utilize hand tools, testing equipment, and software applications to support hardware processing and documentation. - Identify and report process deviations, defects, or recurring issues to supervisors to support continuous improvement efforts. - Maintain strict adherence to data security, quality control, and compliance standards throughout all processing activities. - Efficiently handle equipment within the warehouse, including unpacking, wrapping, palletizing, and transporting items using carts or pallet jacks. - Support department operations by assisting with additional tasks as assigned to meet operational needs. Experience and/or Education Requirements - Strong technical aptitude with the ability to effectively use and adapt to new technology. - Comprehensive knowledge of various computer systems, enterprise equipment, networking equipment, appliances, and other data center hardware. - Proficiency in data entry and Microsoft Office applications, including Word, Excel, and Outlook. - Basic math skills with the ability to quickly and accurately count IT equipment. - Includes sitting, standing, bending, twisting, and the ability to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with or without reasonable accommodation. ** ** Experience and/or Education Preferred - High School Diploma or GED. - Mobile Repair certification. - Familiarity with mobile operating systems (iOS, Android) and the handling of sensitive electronic components, including lithium-ion batteries. - Associate degree in information technology or equivalent IT experience. - A+, Network+, CCNA Certification - Ability to type 50wpm or faster. At EPC, we offer a broad range of benefits including but not limited to: - Competitive pay - 401K with matching contributions - Immediate PTO eligibility and paid holidays - Full medical, dental and vision benefits for you and your family - Company sponsored short-term, long-term disability & life insurance plans - Career advancement opportunities - Employee quipment discounts - Extensive training and development programs - Company volunteer opportunities - An exciting career where every day is different - A dedication to work/life balance and a holistic approach to employee support. ** ** EPC Veteran Advantage Additionally, EPC rewards eligible individuals who are currently serving, or who have served, in the U.S. Armed Forces with an additional Veteran bonus after 90 days of employment. Equal Opportunity Employer E-Verify Employer We strive to make our career opportunities accessible to all applicants. If you have a disability and need assistance completing the application, please refer to our career page for more information. Rev. 10/2026 M-F 40 Hours 6:00 - 2:30PM