Service Delivery Engineer - Wireless & Networking (SDE) - Santa Clara, CA - HQ

Service Delivery Engineer – Wireless & Networking (SDE)

Santa Clara, CA - HQ

About Nile Secure

Nile Secure is transforming enterprise networking through its Network-as-a-Service (NaaS) model. By combining secure networking technology, cloud-managed infrastructure, and a customer-centric service delivery approach, Nile simplifies how organizations deploy, manage, and operate enterprise networks.

Our mission is to deliver secure, reliable, and high-performance network experiences while eliminating the complexity traditionally associated with enterprise networking.

Position Overview

Nile Secure is seeking a technically strong and customer-focused Service Delivery Engineer to execute enterprise network deployments and implementations.

The Service Delivery Engineer is responsible for the technical execution of customer deployments, including network readiness, configuration, staging, installation coordination, activation, testing, and deployment validation.

This individual will work closely with Service Delivery Managers, Solutions Architects, Solutions Engineers, Network Engineering, and deployment partners to ensure that customer environments are implemented according to approved designs and Nile's deployment standards.

The ideal candidate has hands-on experience with enterprise wireless networking, switching, routing, network security, and cloud-managed network platforms. They should be comfortable troubleshooting complex network environments, working directly with customer IT teams, and coordinating technical implementation activities across multiple sites.

This is a technical execution role that requires strong networking fundamentals, problem-solving capabilities, attention to detail, and a commitment to delivering high-quality customer outcomes.

Key Responsibilities

1. Technical Deployment and Implementation

• Execute technical implementation activities for enterprise customer network deployments.

• Review approved network designs, Bills of Materials (BoMs), deployment plans, and technical requirements before implementation.

• Validate technical prerequisites, site readiness, network dependencies, and equipment availability.

• Support network staging, configuration, provisioning, and activation activities.

• Coordinate with deployment partners and field technicians to ensure installations follow approved technical designs.

• Perform network configuration, connectivity testing, and deployment validation.

• Ensure deployments are completed in accordance with Nile's technical standards and implementation procedures.

• Identify and resolve technical issues encountered during deployment.

• Maintain accurate technical documentation throughout the implementation lifecycle.

1. Enterprise Wireless Networking

• Execute enterprise wireless LAN deployments using Nile's networking platform.

• Understand wireless architecture, WLAN configuration, access point provisioning, and wireless deployment methodologies.

• Support access point installation planning, placement validation, and deployment readiness.

• Understand RF fundamentals, including channel planning, channel utilization, transmit power, interference, roaming, and coverage.

• Validate access point connectivity, adoption, configuration, and operational status.

• Perform wireless connectivity and performance validation following deployment.

• Troubleshoot wireless issues related to coverage, authentication, connectivity, roaming, and performance.

• Work with Solutions Architects and Network Engineering to address wireless design gaps and complex technical issues.

• Ensure wireless deployments align with approved architecture and customer requirements.

1. Switching, Routing, and Network Infrastructure

• Understand and execute network infrastructure implementation activities supporting enterprise wireless environments.

• Configure and validate network switching, VLANs, trunking, access ports, and Power over Ethernet (PoE).

• Understand IP addressing, subnetting, DHCP, DNS, gateways, routing, and network segmentation.

• Validate connectivity between access points, switches, gateways, firewalls, and upstream network infrastructure.

• Understand firewall policies, network access controls, and security requirements impacting wireless connectivity.

• Troubleshoot network connectivity and infrastructure issues during deployment.

• Coordinate with customer network teams to validate existing infrastructure dependencies and integration requirements.

1. Nile Platform Configuration and Activation

• Execute provisioning and activation activities using Nile's cloud-managed networking platform.

• Support configuration and onboarding of network devices and infrastructure.

• Validate device connectivity, cloud adoption, configuration status, and operational health.

• Assist with network configuration, SSID setup, VLAN mapping, authentication settings, and access policies as applicable to the approved design.

• Validate end-to-end network functionality following activation.

• Identify platform-related issues and work with Nile Product and Engineering teams to resolve them.

• Ensure all required deployment and configuration activities are completed before customer acceptance.

1. Technical Discovery and Deployment Readiness

• Participate in technical discovery workshops and implementation planning sessions.

• Review customer network environments and technical requirements.

• Validate site-level deployment prerequisites, including cabling, rack space, power, switching capacity, connectivity, and installation requirements.

• Identify technical gaps between the proposed design and the actual customer environment.

• Work with Solutions Architects and Solutions Engineers to resolve technical dependencies before deployment.

• Validate the approved Bill of Materials and ensure the correct hardware and accessories are available.

• Identify potential deployment risks and communicate them proactively to the Service Delivery Manager.

• Ensure technical readiness before scheduling deployment activities.

1. Deployment Partner and Field Coordination

• Provide technical guidance to third-party deployment partners and installation technicians.

• Validate installation requirements, access point mounting locations, cabling, connectivity, and equipment placement.

• Ensure field installation activities comply with Nile's technical standards and approved deployment plans.

• Review installation evidence, photographs, port mappings, and deployment reports.

• Coordinate remediation when installation quality does not meet requirements.

• Support remote troubleshooting and technical guidance during field deployment activities.

• Participate in onsite deployments when required based on project scope and business needs.

1. Testing, Validation, and Quality Assurance

• Execute deployment testing and technical acceptance procedures.

• Validate wireless access point connectivity, configuration, adoption, and operational status.

• Perform network connectivity and functionality testing.

• Validate SSIDs, authentication, VLAN assignments, IP address allocation, and internet connectivity.

• Ensure deployment acceptance criteria are met before project closure.

• Document technical issues, resolutions, and outstanding items.

• Drive first-time-right deployment practices and minimize rework and repeat visits.

• Escalate complex technical issues to the appropriate engineering teams.

1. Documentation and Day 2 Handoff

• Maintain accurate network diagrams, configuration records, device inventories, and deployment documentation.

• Document implementation activities, configurations, testing results, and known issues.

• Prepare technical handoff documentation for Customer Success, Customer Support, and Technical Account Management teams.

• Participate in deployment closure and operational handoff meetings.

• Ensure all outstanding technical issues have clear ownership and resolution plans.

• Support early-life stabilization and hypercare activities following customer activation.

• Provide technical knowledge transfer to Day 2 operational teams.

1. Cross-Functional Collaboration

• Work closely with Service Delivery Managers to execute deployment plans and meet customer commitments.

• Collaborate with Solutions Architects and Solutions Engineers to validate technical designs and implementation requirements.

• Partner with Network Engineering and Product teams to resolve complex technical issues.

• Coordinate with Customer Success and Support to ensure successful Day 2 transition.

• Communicate technical risks, blockers, and dependencies proactively.

• Contribute to improving technical deployment processes, documentation, and implementation standards.

Required Qualifications and Experience

• 5+ years of experience in enterprise networking, wireless networking, network engineering, or technical implementation.

• Strong hands-on experience with enterprise wireless LAN technologies and access point deployments.

• Strong understanding of wireless networking fundamentals, RF principles, and WLAN architecture.

• Experience configuring, deploying, and troubleshooting enterprise wireless infrastructure.

• Solid understanding of switching, VLANs, trunking, routing, DHCP, DNS, IP addressing, and PoE.

• Experience with enterprise network infrastructure and cloud-managed networking platforms.

• Understanding of wireless security, authentication, SSID configuration, and network segmentation.

• Experience performing network troubleshooting, testing, and deployment validation.

• Ability to interpret network diagrams, technical designs, Bills of Materials, and implementation plans.

• Strong analytical and problem-solving capabilities.

• Excellent communication and customer-facing technical skills.

• Ability to manage multiple technical deployment activities across different customer environments.

Preferred Qualifications

• About Nile Secure

Nile Secure is transforming enterprise networking through its Network-as-a-Service (NaaS) model. By combining secure networking technology, cloud-managed infrastructure, and a customer-centric service delivery approach, Nile simplifies how organizations deploy, manage, and operate enterprise networks.

Our mission is to deliver secure, reliable, and high-performance network experiences while eliminating the complexity traditionally associated with enterprise networking.

Position Overview

Nile Secure is seeking a technically strong and customer-focused Service Delivery Engineer to execute enterprise network deployments and implementations.

The Service Delivery Engineer is responsible for the technical execution of customer deployments, including network readiness, configuration, staging, installation coordination, activation, testing, and deployment validation.

This individual will work closely with Service Delivery Managers, Solutions Architects, Solutions Engineers, Network Engineering, and deployment partners to ensure that customer environments are implemented according to approved designs and Nile's deployment standards.

The ideal candidate has hands-on experience with enterprise wireless networking, switching, routing, network security, and cloud-managed network platforms. They should be comfortable troubleshooting complex network environments, working directly with customer IT teams, and coordinating technical implementation activities across multiple sites.

This is a technical execution role that requires strong networking fundamentals, problem-solving capabilities, attention to detail, and a commitment to delivering high-quality customer outcomes.

Key Responsibilities

1. Technical Deployment and Implementation

• Execute technical implementation activities for enterprise customer network deployments.

• Review approved network designs, Bills of Materials (BoMs), deployment plans, and technical requirements before implementation.

• Validate technical prerequisites, site readiness, network dependencies, and equipment availability.

• Support network staging, configuration, provisioning, and activation activities.

• Coordinate with deployment partners and field technicians to ensure installations follow approved technical designs.

• Perform network configuration, connectivity testing, and deployment validation.

• Ensure deployments are completed in accordance with Nile's technical standards and implementation procedures.

• Identify and resolve technical issues encountered during deployment.

• Maintain accurate technical documentation throughout the implementation lifecycle.

1. Enterprise Wireless Networking

• Execute enterprise wireless LAN deployments using Nile's networking platform.

• Understand wireless architecture, WLAN configuration, access point provisioning, and wireless deployment methodologies.

• Support access point installation planning, placement validation, and deployment readiness.

• Understand RF fundamentals, including channel planning, channel utilization, transmit power, interference, roaming, and coverage.

• Validate access point connectivity, adoption, configuration, and operational status.

• Perform wireless connectivity and performance validation following deployment.

• Troubleshoot wireless issues related to coverage, authentication, connectivity, roaming, and performance.

• Work with Solutions Architects and Network Engineering to address wireless design gaps and complex technical issues.

• Ensure wireless deployments align with approved architecture and customer requirements.

1. Switching, Routing, and Network Infrastructure

• Understand and execute network infrastructure implementation activities supporting enterprise wireless environments.

• Configure and validate network switching, VLANs, trunking, access ports, and Power over Ethernet (PoE).

• Understand IP addressing, subnetting, DHCP, DNS, gateways, routing, and network segmentation.

• Validate connectivity between access points, switches, gateways, firewalls, and upstream network infrastructure.

• Understand firewall policies, network access controls, and security requirements impacting wireless connectivity.

• Troubleshoot network connectivity and infrastructure issues during deployment.

• Coordinate with customer network teams to validate existing infrastructure dependencies and integration requirements.

1. Nile Platform Configuration and Activation

• Execute provisioning and activation activities using Nile's cloud-managed networking platform.

• Support configuration and onboarding of network devices and infrastructure.

• Validate device connectivity, cloud adoption, configuration status, and operational health.

• Assist with network configuration, SSID setup, VLAN mapping, authentication settings, and access policies as applicable to the approved design.

• Validate end-to-end network functionality following activation.

• Identify platform-related issues and work with Nile Product and Engineering teams to resolve them.

• Ensure all required deployment and configuration activities are completed before customer acceptance.

1. Technical Discovery and Deployment Readiness

• Participate in technical discovery workshops and implementation planning sessions.

• Review customer network environments and technical requirements.

• Validate site-level deployment prerequisites, including cabling, rack space, power, switching capacity, connectivity, and installation requirements.

• Identify technical gaps between the proposed design and the actual customer environment.

• Work with Solutions Architects and Solutions Engineers to resolve technical dependencies before deployment.

• Validate the approved Bill of Materials and ensure the correct hardware and accessories are available.

• Identify potential deployment risks and communicate them proactively to the Service Delivery Manager.

• Ensure technical readiness before scheduling deployment activities.

1. Deployment Partner and Field Coordination

• Provide technical guidance to third-party deployment partners and installation technicians.

• Validate installation requirements, access point mounting locations, cabling, connectivity, and equipment placement.

• Ensure field installation activities comply with Nile's technical standards and approved deployment plans.

• Review installation evidence, photographs, port mappings, and deployment reports.

• Coordinate remediation when installation quality does not meet requirements.

• Support remote troubleshooting and technical guidance during field deployment activities.

• Participate in onsite deployments when required based on project scope and business needs.

1. Testing, Validation, and Quality Assurance

• Execute deployment testing and technical acceptance procedures.

• Validate wireless access point connectivity, configuration, adoption, and operational status.

• Perform network connectivity and functionality testing.

• Validate SSIDs, authentication, VLAN assignments, IP address allocation, and internet connectivity.

• Ensure deployment acceptance criteria are met before project closure.

• Document technical issues, resolutions, and outstanding items.

• Drive first-time-right deployment practices and minimize rework and repeat visits.

• Escalate complex technical issues to the appropriate engineering teams.

1. Documentation and Day 2 Handoff

• Maintain accurate network diagrams, configuration records, device inventories, and deployment documentation.

• Document implementation activities, configurations, testing results, and known issues.

• Prepare technical handoff documentation for Customer Success, Customer Support, and Technical Account Management teams.

• Participate in deployment closure and operational handoff meetings.

• Ensure all outstanding technical issues have clear ownership and resolution plans.

• Support early-life stabilization and hypercare activities following customer activation.

• Provide technical knowledge transfer to Day 2 operational teams.

1. Cross-Functional Collaboration

• Work closely with Service Delivery Managers to execute deployment plans and meet customer commitments.

• Collaborate with Solutions Architects and Solutions Engineers to validate technical designs and implementation requirements.

• Partner with Network Engineering and Product teams to resolve complex technical issues.

• Coordinate with Customer Success and Support to ensure successful Day 2 transition.

• Communicate technical risks, blockers, and dependencies proactively.

• Contribute to improving technical deployment processes, documentation, and implementation standards.

Required Qualifications and Experience

• 5+ years of experience in enterprise networking, wireless networking, network engineering, or technical implementation.

• Strong hands-on experience with enterprise wireless LAN technologies and access point deployments.

• Strong understanding of wireless networking fundamentals, RF principles, and WLAN architecture.

• Experience configuring, deploying, and troubleshooting enterprise wireless infrastructure.

• Solid understanding of switching, VLANs, trunking, routing, DHCP, DNS, IP addressing, and PoE.

• Experience with enterprise network infrastructure and cloud-managed networking platforms.

• Understanding of wireless security, authentication, SSID configuration, and network segmentation.

• Experience performing network troubleshooting, testing, and deployment validation.

• Ability to interpret network diagrams, technical designs, Bills of Materials, and implementation plans.

• Strong analytical and problem-solving capabilities.

• Excellent communication and customer-facing technical skills.

• Ability to manage multiple technical deployment activities across different customer environments.

Preferred Qualifications

• Experience with enterprise networking platforms such as Aruba, Cisco, Juniper Mist, Ruckus, Fortinet, or similar technologies.

• Experience with Wi-Fi 6, Wi-Fi 6E, and Wi-Fi 7 technologies.

• Familiarity with Ekahau, Hamina, or other wireless survey and design tools.

• CWNA, CWDP, CCNA, Aruba ACMA/ACMP, or equivalent networking certifications.

• Experience with cloud-managed network deployments and SaaS networking platforms.

• Experience supporting multi-site enterprise network deployments.

• Familiarity with network security, firewall configurations, and NAC solutions.

• Experience working in a Managed Services, NaaS, or enterprise IT environment.

Leadership and Behavioral Expectations

The successful candidate will demonstrate:

• Technical Excellence: Strong networking fundamentals and the ability to execute complex enterprise deployments.

• Ownership: Take responsibility for assigned technical activities and drive issues through resolution.

• Customer Focus: Maintain a professional, responsive, and customer-oriented approach.

• Problem Solving: Proactively identify technical risks and develop practical solutions.

• Collaboration: Work effectively with engineering teams, customers, and deployment partners.

• Attention to Detail: Follow approved designs, implementation standards, and documentation requirements.

• Continuous Learning: Stay current with wireless networking technologies and evolving enterprise networking practices.

What Success Looks Like

A successful Service Delivery Engineer at Nile Secure will:

• Execute high-quality enterprise wireless and network deployments.

• Ensure technical configurations and installations meet approved design requirements.

• Minimize deployment errors, rework, and customer-impacting issues.

• Identify technical risks early and proactively drive resolution.

• Establish strong working relationships with customer IT teams and deployment partners.

• Deliver accurate technical documentation and seamless Day 2 handoffs.

• Contribute to standardizing and scaling Nile's global deployment methodology.

At Nile Secure, the Service Delivery Engineer plays a critical role in turning our network design and customer commitments into a fully deployed, activated, and operational network experience.

Leadership and Behavioral Expectations

The successful candidate will demonstrate:

• Technical Excellence: Strong networking fundamentals and the ability to execute complex enterprise deployments.

• Ownership: Take responsibility for assigned technical activities and drive issues through resolution.

• Customer Focus: Maintain a professional, responsive, and customer-oriented approach.

• Problem Solving: Proactively identify technical risks and develop practical solutions.

• Collaboration: Work effectively with engineering teams, customers, and deployment partners.

• Attention to Detail: Follow approved designs, implementation standards, and documentation requirements.

• Continuous Learning: Stay current with wireless networking technologies and evolving enterprise networking practices.

What Success Looks Like

A successful Service Delivery Engineer at Nile Secure will:

• Execute high-quality enterprise wireless and network deployments.

• Ensure technical configurations and installations meet approved design requirements.

• Minimize deployment errors, rework, and customer-impacting issues.

• Identify technical risks early and proactively drive resolution.

• Establish strong working relationships with customer IT teams and deployment partners.

• Deliver accurate technical documentation and seamless Day 2 handoffs.

• Contribute to standardizing and scaling Nile's global deployment methodology.

At Nile Secure, the Service Delivery Engineer plays a critical role in turning our network design and customer commitments into a fully deployed, activated, and operational network experience.