Employee Engagement and Success Coordinator

Description:

The Employee Engagement and Success Coordinator provides specialized program and operational support for employee engagement, employee listening, onboarding and offboarding, performance management, recognition, workplace well-being, professional development, internal mobility, workforce reporting, and organizational-effectiveness initiatives. Reporting to the Assistant Director of Employee Engagement and Success, the position administers assigned processes, applies established human resources procedures, prepares employee and supervisor resources, tracks program activity, and supports consistent delivery of OEES services.

The position applies and communicates established human resources procedures and program practices within assigned functional areas. Work requires specialized knowledge of employee lifecycle programs, information systems, communications, data tracking, records requirements, and service delivery. The specialist adapts routine processes to changing operational needs within established guidelines and refers complex policy, employee relations, compliance, or strategic matters to the Assistant Director or appropriate HR subject-matter expert.

Primary Function of Organizational Unit:

The Office of Employee Engagement and Success is a part of a strategic unit called Learning, Culture, and Workplace Success ( LCWS ) in the Department of Human Resources. The unit’s priorities are to strengthen workplace culture, employee engagement, performance, well-being, professional growth, and the overall Employee Aggie Experience. OEES develops and coordinates programs, resources, communications, assessment activities, and improvement efforts that help the university attract, engage, develop, and retain employees and advance the university’s mission.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, Public Administration, Higher Education Administration, Communications, Psychology, Industrial Organization, or a related field; or an equivalent combination of training and experience.

• Experience supporting human resources programs, employee services, communications, training, events, projects, or administrative processes.

• Working knowledge of human resources procedures, employee lifecycle programs, customer service, records management, and confidentiality requirements.

• Ability to apply established procedures, organize multiple assignments, produce accurate work, adapt routine processes within guidelines, and recognize matters requiring referral or escalation.

• Strong written, verbal, organizational, interpersonal, and customer-service skills.

• Proficiency with Microsoft 365, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint or comparable tools.

• Ability to process and verify data, prepare routine reports, and maintain confidential information.

Preferred:

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, Public Administration, Higher Education Administration, Communications, Psychology, Industrial Organization, or a related field, two or more years of directly related experience in human resources, employee engagement, employee experience, learning and development, organizational development, program support, or higher education administration.

• Experience supporting performance management, onboarding and offboarding, employee listening, recognition, well-being, professional development, or organizational-effectiveness programs.

• Experience coordinating workshops, events, surveys, registrations, communications, participant follow-up, and project documentation.

• Experience maintaining SharePoint sites, internal resource pages, shared workspaces, forms, surveys, HR systems, or learning systems.

• Experience preparing reports, tracking service measures, and presenting information through Excel, dashboards, or similar tools.

• Knowledge of accessibility, plain-language communication, records management, and service-delivery practices.

• Professional certification such as SHRM -CP, PHR , or a related credential is preferred but not required.

• Directly related experience in public higher education, nonprofit, or public-sector environments.

Special Instructions:

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Employee Benefits available to NC A & T permanent employees include the following and more;

• Accrued Vacation and Sick Leave for Eligible Employees

• Community Service Leave

• Aetna – State Health Benefits of North Carolina

• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more

• 12 Paid Holidays

• Teachers and State Employees Retirement System ( TSERS )

• Optional Supplemental Plans – 401k, 403b, 457b and 457

• Employee Assistance Program ( EAP )

• Campus Recreation Center Discount

• University Bookstore Discount

• and more

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.