Strategic Service Advisor

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Strategic Service Advisor

Your Tasks and Responsibilities

• Responsible for the Product Supply relationship with strategic retail partners customers;

• Execution of the best in class service through effective interactions with customers/partners to ensure business needs are fulfilled and sales targets are met in partnership with the Commercial organization;

• Accountable for delivering the brand experience and managing critical operational needs for the full market year as the direct account owner;

• Responsible for the Product Supply relationship strategic retails partners customers for assigned account (headquarters, regions and divisions contacts) and strengthening relationships in a proactive, intentional way;

• Analyze account history & build annual operational plans with accounts to create mutually beneficial approaches that support achievement of account & Bayer business targets;

• Influence account behavior in support of Sales & Operational business plans including influence-to-take in non-optimal scenarios, adopting new processes, tools and systems;

• Implement continuous improvements in operational efficiency (e- connectivity and on-line solutions) and customer experience;

• Provide value-added services that enhance the customer experience & induce loyalty;

• Accountable for Operational Excellence within Product Supply processes that can be shared with customers to enhance their business;

• Provide leadership on systems, programs, operational processes, pricing, product information and activities for customers

• Provide information and support on billing payments, reporting and disputes;

• Ensure account(s) structure and relationships are properly set up and maintained in IT Systems and tools;

• Seek customer feedback to track satisfaction level and identify solutions where there are gaps;

• Manage research, resolution, documentation and communication for complaints & errors;

• Collaborate with Customer Operations for resolution of transactional requests;

• Drive innovative approaches to gain efficiency, reduce resolution rates, and elevate the customer experience;

• Leader the Grower Point of Sale Process (GPOS) reporting requirements ensuring accounts are reported and reconciled by required deadlines ensuring all growers are licensed;

• Ensure Zone Difference Adjustments are accurate and processed for all partner locations;

• Conduct training sessions and influence customers to adopt new processes, tools and systems;

• Track and report business plans, forecasting, order pace throughout the season;

• Help onboard new colleagues, provide function-specific peer-to-peer training;

• Lead operational projects as assigned;

• Proactively generate reports and communications to strategic retails partners around execution or programs, payment calculations, sales, deliveries targets, and seed operational activities.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

Required

• BS/BA;

• Self-motivated, results oriented with a process improvements mindset able to work independently with minimal supervision;

• Works well in a team environment to achieve common goals;

• Excellent customer service & influencing skills with very strong written and verbal communication skills;

• High agility in a fast paced environment will ability to effectively work in a matrix environment;

• Problem solving and decision making ability based on data and analytical prowess.

Preferred

• BS/BA preferably in Agriculture, Agronomy, Business, Marketing, Supply Chain Mgmt, or other business-related discipline;

• 5+ years of professional experience preferably in Customer Service, Commercial, Logistics, Operational or Agricultural fields.

Employees can expect to be paid a salary of approximately between $73,760.00 to $110,640.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc. This salary (or salary range) is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

The job is available for application until October 21, 2026.

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Health for all, Hunger for none, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Equal Opportunity Employer Statement: Notice for U.S. Visitors: All information on this site is subject to compliance with local rule and regulations as they may vary from time to time and across different geographies, including, without limitation, U.S. Executive Orders.

Bayer is an E-Verify Employer.

Location: United States : Missouri : St. Louis

Division: Crop Science

Reference Code: 890609

Contact Us

Email: [email protected]