Information Specialist
FLORIDA TOURISM INDUSTRY MARKETING CORPORATION, INC. DBA Visit Florida
Pensacola, FLFull-timeSeen 1w agoSeen in employer's feed 6 days ago
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At a glance
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Job overview
VISIT FLORIDA is seeking a customer service-focused Information Specialist for its I-10 Welcome Center in Pensacola. The role provides visitor information and hospitality, supports promotional events and partner relationships, and maintains brochures and the center’s lobby. The position is non-exempt, 40 hours per week, with a weekend work rotation.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
+-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | | | | | | | | | VISIT FLORIDA shares Florida sunshine with the world. As the states | | official tourism marketing organization, VISIT FLORIDA has been | | charged with selling an extraordinary vacation product since 1996. As | | part of our Visitor Services team, were seeking a customer service | | focused individual to fill our Information Specialist position. | | | | This position is located at our I-10 Welcome Center in Pensacola, | | Florida. | | | | Core Responsibilities: | | | | | | | | - Provide information and exceptional customer service to visitors | | of the Welcome Center. Provide maps and mileage, as well as | | information about specific destinations, attractions, amenities, | | or activities. | | - Greet and provide refreshments to visitors at the citrus counter. | | Serve fresh Florida citrus juices as a welcome to the State of | | Florida and report daily usage. | | - Assist visitors in the lobby of the Center and the vending area. | | Direct visitors to brochures for certain destinations or | | activities. Maintain awareness of Florida destinations, | | activities, accommodations, and natural and cultural heritage | | assets. Record daily and weekly visitor counts. | | - Plan and implement promotional events and activities related to | | themed months, working with industry representatives to carry out | | programs and promotions. | | - Regularly communicate and maintain relationships with VISIT | | FLORIDA partners. | | - Maintain supplies of brochures in assigned display racks. Monitor | | inventories of backup brochures, log utilization of brochures, | | and order replacement supplies. | | - Maintain the cleanliness of the VISIT FLORIDA Welcome Center | | lobby and office area. This will include mopping, sweeping, | | cleaning, emptying and taking out trash. | | | | | | | | The Florida Welcome Centers' hours of operation are 8 am to 5 pm, | | seven days a week. This is a non-exempt 40 hour a week position with | | a weekend work rotation required. Additional scheduling specifics | | will be discussed during the interview process. | | | | Minimum Qualifications: | | | | | | | | - High school diploma or equivalent | | - 2 + years of equivalent work experience | | - Strong customer service skills and ability to work a front-line | | counter | | - Team player with a flexible and positive attitude | | - Must be able to obtain and maintain national certification as a | | Florida Information Specialist | | - Ability to lift, move, and carry up to 20 lbs. regularly. Ability | | to stand and walk throughout shift. | | | | | | | | Benefits: | | | | | | | | - Work with a knowledgeable, high-achieving, passionate, | | experienced and fun team | | - Comprehensive benefits package, including medical, dental, and | | vision plans | | - 401(k) plan with generous employer match | | - Vacation time, paid company holidays, and volunteer hours | | - Professional development opportunities and tuition reimbursement | | for continued learning | | | | | | | | You will be a valuable addition to the team if you: | | | | | | | | - Thrive in a fast-paced, dynamic work environment | | - Live the values that drive our business: Make an Impact, Work | | Purposefully and Live Passionately, Persist | | - Embody VISIT FLORIDAs team principles: Empathy, Respect, | | Collaboration, Accountability and Fun | | | | | | | | Apply Now: | | Join us to discover what it is like to be part of a team that | | promotes the Sunshine State. Apply now: | | https://www.visitflorida.org/caree
How this job compares
Set against the 77,656 open Customer Service jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This postingNot listed
- Florida median$50–59K/yr181 salary ranges
- Florida median$16–19/hr1,400 hourly ranges
- Openings
- Olive Jobs lists 3,864 open Customer Service jobs in Florida and 77,656 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Florida
- McDonald's486 open
- Walmart373 open
- Home Depot212 open
- Experience
- This posting asks for at least 2 years of experience; Customer Service postings that state a minimum ask for 1 year at the median (9,838 postings).
- Education
- 1,390 of the 77,656 open Customer Service jobs (2%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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