IT Support Technican

Description

We are seeking a customer-focused IT Support Technician to provide technical support for hardware, software, mobile devices, and network-related issues. This role will support end users in Windows and Mac environments, resolve technical problems, manage IT equipment, and deliver excellent customer service. This role is based in San Marcos, CA

Key Responsibilities

• Provide desktop, laptop, mobile device, and application support to end users.

• Troubleshoot and resolve hardware, software, printer, and network connectivity issues.

• Install, configure, and maintain Windows and Mac systems.

• Manage user accounts, passwords, and access permissions within Microsoft 365, Active Directory, and related platforms.

• Document, track, and resolve support requests through a ticketing system.

• Deploy and image computers, set up workstations, and maintain IT asset inventory.

• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.

• Escalate complex issues to appropriate IT teams when necessary.

• Create and maintain technical documentation and user guides.

Requirements

Qualifications

• 2+ years of IT Support, Desktop Support, or Help Desk experience.

• Strong knowledge of Windows, macOS, Microsoft 365, and computer hardware.

• Experience with Active Directory, Entra ID (Azure AD), and ticketing systems.

• Basic understanding of networking concepts, VPNs, and wireless connectivity.

• Excellent troubleshooting, communication, and customer service skills.

• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience with Intune, SCCM, or endpoint management tools.

• CompTIA A+, Network+, or related certifications.

• Experience supporting both onsite and remote users.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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