Associate, Quality Specialist - Fraud Prevention & Investigations - REQ-2026-984

Malvern, PA | New York, NY Full time REQ-2026-984 At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be legally eligible to work in the United States without current or future sponsorship to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust. What you'll do: The Fraud Quality Specialist is responsible for executing and continuously improving the First Line Quality Program within Fraud Prevention & Investigations. This role performs Quality Control (QC) reviews before work is completed to identify and correct issues prior to case closure and Quality Assurance (QA) reviews after work is complete to evaluate the effectiveness, consistency, and quality of fraud operations. The Fraud Quality Specialist partners closely with Fraud Operations leadership to establish and reinforce quality standards, identify operational improvement opportunities, analyze root causes, recommend practical corrective actions, and coach team members to improve performance. The role also supports the evolution of the quality program through process improvement, quality analytics, automation, and responsible use of artificial intelligence (AI). Core Purpose: Execute and continuously improve the First Line Quality Control (QC) and Quality Assurance (QA) Program for Fraud Prevention View the full job description on the employer's website. Equal employment opportunity, including veterans and individuals with disabilities. PI286904948 / 19-4099.01 Quality Control Analysts