Customer Value Manager
Horsham, PAJob$85–95K/yrPosted todayStill listed today
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At a glance
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Job overview
Phenom is seeking a Customer Value Manager to engage global customers and drive adoption, usage, and value attainment for its talent experience management platform. The role focuses on customer retention and platform expansion through value recommendations, stakeholder relationships, success and adoption planning, training, and early-adoption support.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Requirements Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!
Phenom is seeking a Customer Value Manager (CVM). The CVM will engage with Phenom customers globally to drive adoption and usage of Phenom’s TXM platform, which translates into Value attainment for our customers, and provides a solid foundation for securing further platform expansion and ultimately, net retention. The Customer Value Manager will have phenomenal customer experience to drive customer value, adoption and retention.
What You'll Do
- Deliver business impact, innovation and relevant value for your customers by understanding their key business objectives, challenges and opportunities
- Drive value of deployed solutions for all customers in your portfolio by driving retention and providing recommendations to optimization adoption and use of the TXM platform
- Educate customers on new product capabilities and position value propositions
- Collaborate with key stakeholders to develop connections ensuring a smooth customer journey
- Oversee key stakeholder relationships post-signature and own and drive these relationships post-go live
- Create success and adoption plans following sales handover to understand and define expectations for partnerships
- Oversee Champions training and certification, and deliver persona-based end user training
- Host regular office hours for end users through go live and oversee early adoption period and metrics
What You've Done
- 5+ years experience as a Customer Success/Customer Value Manager role within SaaS space
- Experience using technology, metrics, and reporting to manage a customer support functions
- Ability to have value-based conversation with business executives and key clients
- Experience managing products, product offerings, and customer experience with products
- Strong organizational and project management skills
Salary
- Expected salary range $85,000 - $95,000
Benefits
We want you to be your best self and to pursue your passions!
Health and wellness benefits/programs to support holistic employee health Flexible hours and working schedules, as well as parental leave for new parents Generous vacation policies & holiday time off Growing organization with career pathing and development opportunities Tons of perks and extras in every office and even to those who work remotely!
Diversity, Equity, & Inclusion
Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.
We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!
#LI-CR1
How this job compares
Set against the 4,247 open Customer Success jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This posting$85–95K/yr
- Pennsylvania median$100–160K/yr64 salary ranges
- US median$110–175K/yr3,098 salary ranges
This range's midpoint, $90K, is 31% below the Pennsylvania median midpoint ($130K) — in the lowest quarter of Customer Success salary ranges in Pennsylvania.
- Openings
- Olive Jobs lists 86 open Customer Success jobs in Pennsylvania and 4,247 across the US. 16% of them nationwide are listed as remote or flexible.
- Experience
- This posting asks for at least 5 years of experience; Customer Success postings that state a minimum ask for 5 years at the median (3,241 postings).
- Education
- 685 of the 4,247 open Customer Success jobs (16%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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