Patient Services Representative

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Patient Services Representative

UPMC Pulmonary and Sleep Medicine

11 Sprint Drive, Suite B

Carlisle, PA 17015

Join UPMC Pulmonary and Sleep Medicine as a Patient Services Representative and become an important part of a dedicated team focused on delivering exceptional patient care. Our office offers a welcoming environment, a supportive team culture, and the opportunity to make a difference in patients' healthcare experiences every day.

Schedule

• Full-time, 40 hours per week

• Monday through Friday

• 8:00 AM to 4:30 PM

• No weekends or holidays required

• On-site position

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Why Join Our Team?

• Friendly, close-knit office environment

• Great team culture with supportive colleagues

• Opportunity to work within a respected healthcare organization

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Additional Information

• Travel may be required up to 25% based on business needs.

Ready to bring your customer service skills to a team dedicated to exceptional patient care? Apply today and grow your career with UPMC!

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Responsibilities

• Provide a warm, welcoming experience for all patients and visitors.

• Guide patients through self-arrival technology or assist with traditional check-in based on patient preference.

• Collect copayments and other applicable patient payments at the point of service.

• Confirm and update patient registration and demographic information during check-in and checkout.

• Schedule follow-up appointments within the practice and connect patients with resources to schedule ancillary services as needed.

• Help patients navigate the healthcare system by providing clear, understandable instructions and ensuring continuity of care through follow-up on unresolved questions or needs.

• Demonstrate service recovery principles by taking appropriate action to address concerns and ensure an exceptional UPMC patient experience.

• Register patients in the biometric (fingerprint recognition) program and educate them on its benefits.

• Promote the MyUPMC patient portal and assist patients with registration and utilization when appropriate.

• Educate patients regarding financial responsibilities and connect them with financial advocacy resources as needed.

• Verify insurance coverage and benefits through online verification systems and telephone inquiries.

• Obtain required patient and family signatures for consent to treatment and financial responsibility in accordance with HIPAA regulations.

• Answer, screen, and appropriately route incoming telephone calls to providers, clinical staff, and other departments.

• Perform administrative duties including scanning medical records, processing documentation, and faxing.

• Maintain knowledge of the UPMC Patient Portal and confidently educate patients on portal navigation, access to health information, and available care services.

• Support efficient daily office operations while delivering outstanding customer service and patient-centered care.

• Completion of high school graduate or equivalent is required.

• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

• Two years of experience in a medical / billing / fiscal or customer service function is preferred.

• Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran