Airway Transportation Systems Specialist (Service Delivery Specialist (SDS))

Summary

Serves as a Airway Transportation Systems Specialist Service Delivery Specialist (SDS), for the Kansas City ARTCC SOC.

Duties

Incumbent is recognized as a technical authority/expert on National Airspace System (NAS) systems and services and Technical Operations Control Center (TOCC) operations. The incumbent will be the focal point for strategic development of and administration of control center procedures, training, and quality assurance processes. Position focuses on Service Delivery Management (SDM), predictability of NAS services, and prioritization of NAS services with Air Traffic, commercial airlines and general aviation aircraft. Monitors service delivery and systems operations by means of automated remote monitoring and visually reported observations, and identifies indications of faults, degradation of service, or other abnormalities. Integrates user services needs and prioritizes infrastructure operations and maintenance actions. Exercises control and direction of resources associated with delivery of NAS services. Monitors and evaluates trend data on a service area and nationwide basis to develop workable solutions for sustaining the NAS. Provides leadership for highly complex and challenging technical activities and is recognized as the principal expert for development of workable solutions for unanticipated situations adversely affecting operationally critical NAS systems/services. This may be accomplished using innovative concepts and approaches for problems that have resisted earlier efforts at resolution. Establishes and manages program goals and objectives; formulates project plans and presents them to upper management. Serves as a senior project manager or team leader for large, challenging and complex work activities. Technical decisions are considered authoritative in his/her area of expertise. Develops, interprets, recommends changes, and has broad discretion to ensure compliance with organizational objectives and policies. Identifies, procures, distributes and tracks resources needed to accomplish large work activities. Works with customers at high organizational levels both inside and outside the FAA to resolve complex issues to ensure the integrity of NAS. Represents the FAA as a senior technical authority for major agency activities, emerging technologies and customer concerns. Coordinates with multiple air traffic entitles to shut down and restore facilities, systems, and services to prevent activities from disrupting air traffic operations. Quickly resolves restoration problems with minimal impact to NAS. Works independently and has broad discretion to ensure alignment with organizational objectives and policies. Maintains the highest degree of technical knowledge on integrated systems within a broad area of expertise. Keeps abreast of changes in technology and the new systems coming on-line. Provides recommendations to senior level managers for enhancement of systems and air traffic operations. Performs other duties as assigned. Requirements

We are not accepting applications from noncitizens. Qualifications

There is no timeframe requirement at the Level V/FV-J to compete. Candidates must show experience at the level of difficulty and responsibility that is appropriate to the position. Experience that demonstrates an extensive knowledge of, and experience in, technology system interrelationships within the National Airspace System (NAS), management of civilian or military automated aviation, navigation, or other electronics systems. Generally, experience at the next lower level of I/Level IV or equivalent, meets the minimum qualifications for this position as long as the experience provides the demonstrated abilities identified below: Qualifications must be met by the closing date of this announcement.

How You Will Be Evaluated

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses. Other Information

We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing. 1. DEMONSTRATED ABILITIES: You MUST provide a NARRATIVE statement for each Demonstrated Ability. The narratives should be clear and concise, providing a description of your education, training and experience that would describe the degree to which you possess each Demonstrated Ability. Candidates must show experience at the level of difficulty and responsibility appropriate to the position. Notice: Answer all questions to the best of your ability. DO NOT ASSUME THAT BECAUSE YOU HOLD, OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FOUND ELIGIBLE. You may be asked to provide evidence or documentation that ou have this type of experience at a later stage in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during that application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification. Failure to submit demonstrated abilities statements will prevent you from receiving further consideration. 2. SUPERVISORY ENDORSEMENT. If your selection for this position would be considered a promotion then a supervisory statement endorsing your candidacy (Career Level IV to Career Level V) is required by the closing date of this announcement. The endorsement must include the announcement number. 3. Supervisory Endorsement is not required for ingrade/downgrade candidates Links to Important Information: Locality Pay, COLA