Audio Visual Onsite Maintenance Engineer

The Audio-Visual Onsite Maintenance Engineer will work in partnership with the customer, management team, and SIG teams to provide high-level support for the AVI-SPL customer. The ultimate goal is to deliver a world-class customer service experience within a digital, immersive event environment featuring interactive spaces. This position is 100% onsite and located in Manhattan, NY. WHO WE ARE At AVI-SPL, we pride ourselves on our superior customer service, passion for excellence, spirit of teamwork, and focus on continued innovation. Our employees are the people who enable us to deliver on those values every business day. That's why we're always on the lookout for talented, ambitious people who can make a substantial contribution to our team of smart, down-to-earth, hardworking professionals. We offer lots of room for growth! We support each other and value the importance of collaboration and intellectual curiosity across all our teams. You'll have daily opportunities to develop your individual skills, become an expert in the dynamic event production and corporate video industry, and be part of an innovative organization. We offer a competitive package and a balanced work-life culture. We love what we do and hope you do too - come join us! WHAT YOU WILL DO The dedicated AV Maintenance Engineer will primarily support a high-end immersive event center for an established professional services client. The role is 100% onsite at a client location in New York City. This key role is responsible for: Overseeing the AV technical operations in a digital immersive client event environment with interactive spaces, ensuring all systems are prepared and functioning at a high level; Supporting AV technical sessions and events in a professional and polished manner Serve as the primary technical AV escalation point, providing expert guidance and support on immersive digital display technologies, content, and AV system performance. DAY-TO-DAY RESPONSIBILITIES AV Technical Management in an immersive digital client environment Support Digital displays and walls, interactive touch panels, Alleo, Cyviz, Cisco, Crestron processors, BrightSign, and Appspace content. Collaborate closely with client and remote technical team to support AV operations and optimization of event spaces, DVLEDs, and interactive installations. Participate in regularly scheduled Microsoft Teams meetings with client and remote technical team to ensure alignment and functionality for upcoming events. Assist with the development of best practices for client event spaces. Perform daily AV preventative maintenance health checks for operational functionality. Serve as the initial escalation point of contact for all AV equipment troubleshooting, service, and maintenance needs, coordinating with internal and client engineering teams and integrators as required. Make sure all discrepancies are communicated and resolved to the clients' satisfaction in a timely manner. Support high-level client events with professional customer engagement skills. Provide guidance to the client for upcoming events and analyze post-mortems to make recommendations for future improvements. Provide support for traditional AV devices and software elsewhere in the client facility - to include assisting with AV break/fix activities. Utilize the client's ServiceNow ticketing system and activity log trackers daily.Operational Support Fulfill AV needs for client meetings, including but not limited to: DVLED video wall and touch panel operation. Video wall windowing and presentation controllers WHAT WE'RE LOOKING FOR Must-have skills & job qualifications 3+ years of AV experience in onsite and virtual hybrid live events. Required experience with digital display technologies, Appspace and BrightSign; supporting executive-level AV events and client walkthroughs with polish. Knowledge of AV troubleshooting and digital immersive meeting spaces. Experience with DVLED video wall deployment and maintenance (NanoLumen ), C