Customer Success Manager
JOURNEY BUSINESS SOLUTIONS - DENTON, TEXAS
Roanoke, TXJobSeen 2w agoSeen in employer's feed today
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At a glance
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Job overview
The Customer Success Manager serves as the primary strategic partner for grocery retail clients, supporting retention and growth through accurate product databases and effective platform adoption. The role bridges technical data management and retail operations, guiding merchants through onboarding, data migration, vendor file automation, and software workflows. Support may be provided in person or remotely.
Skills & qualifications
Skills
Full job description
Customer Success Manager: As a CSM, you will be the primary strategic partner for our grocery retail clients. Your mission is to ensure long-term retention and growth by helping stores maintain a "gold standard" product database. You will bridge the gap between technical data management and retail operations, ensuring that every itemfrom the deli scale to the checkout laneis priced and categorized accurately. You will bridge technical innovation and business results. You wont just be "managing accounts"; you will be a strategic partner to our merchants ensuring our platform becomes the heartbeat of their operations. Your goal is to drive product adoption and turn every implementation into a success story. ------------------------------------------------------------------------ Key Responsibilities **Strategic Onboarding:**Guide new merchants through the transition from sales to "go-live," ensuring hardware setup and software configurations are optimized for their specific workflow. **Custom File Building:**Guide new clients through the migration of legacy data into the POS system, ensuring tax jurisdictions, EBT eligibility, and WIC flags are correctly mapped. **Vendor File Management:**Help retailers automate the import of product files to keep costs and MSRPs current. **Operational Consultation:**You aren't just teaching buttons; youre teaching workflows. Whether in person or remotely, you show them how to use the software to run their store efficiently through the back office functions.
How this job compares
Set against the 1,077 open Customer Success Manager jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- Texas median$100–150K/yr50 salary ranges
- Openings
- Olive Jobs lists 76 open Customer Success Manager jobs in Texas and 1,077 across the US. 18% of them nationwide are listed as remote or flexible.
- Experience
- Customer Success Manager postings that state a minimum ask for 5 years of experience at the median; the middle half ask for 3 to 6 years (857 postings).
- Education
- 234 of the 1,077 open Customer Success Manager jobs (22%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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