Senior Specialist II, Quality Compliance & Client Liaison

A career at Resilience is more than just a job - it's an opportunity to change the future. Resilience is a technology-focused biomanufacturing company that's changing the way medicine is made . We're building a sustainable network of high-tech, end-to-end manufacturing solutions to better withstand disruptive events, serve scientific discovery, and reach those in need. For more information, please visit www.resilience.com Brief Job Description The Senior Specialist II, Quality Compliance & Client Liaison is responsible for providing both tactical and strategic leadership for some compliance management processes at the site, while serving as the site's primary quality point of contact for its pharmaceutical clients. The core responsibilities of the role are as follows: - Serve as the functional leader/process owner of some site Compliance processes, including but not limited to: Quality Client Management, Quality Agreements, and Self-Inspections (Site Internal Audits). - Serve as the site's primary quality client liaison, managing client quality communications, quality agreements, and coordination to support client quality and regulatory compliance. Job Responsibilities Client Quality Management - Act as the primary point of contact for quality-related client matters; build and maintain strong, professional client relationships throughout the product lifecycle. - Own and maintain site Quality Agreements (QAAs) and attachments, including the client-facing revision/update process. - Review, communicate, and monitor compliance with Quality Agreements and client-specific quality requirements. - Lead client quality review meetings, QA-to-QA meetings, and provide client-facing updates on quality performance metrics and trends. - Coordinate timely, accurate responses to client quality inquiries, requests, and coordinate client visits related to quality topics. - Prepare quality metrics, trend analyses, and performance reports for clients. - Ensure transparent and timely communication of quality risks and mitigation plans with clients. Self-Inspections Leadership - Lead and manage the site self-inspection (internal audit) program, owning program design, scheduling, execution, reporting, and CAPA follow-up. - Monitor program health and effectiveness through metrics (completion rates, finding trends, repeat findings, CAPA closure timeliness), reporting status to site and client leadership. - Contribute to the training, education, guidance, and influencing of operational and support areas on quality and compliance policy and practices. - Coach and empower site colleagues to successfully execute quality systems and compliance processes. Quality Compliance Management - Develop, implement, and maintain SOPs, quality oversight plans, tools, and other supporting documents for the applicable compliance process. - Partner with team leads on identified quality issues and quality/compliance trends, and work within the team to address and mitigate identified risks. - Escalate and inform leadership and clients in a timely manner on the evaluation and management of site-specific escalations, as applicable. - Provide reports on quality trends, observations, and suggestions to leadership and clients, as applicable. - Maintain current knowledge of regulatory and industry trends (e.g., 21 CFR 210, 21 CFR 211, 21 CFR 600s, 21 CFR 820, ISO 13485, Annex 1, etc.) and actively communicate those to the site. Minimum Qualifications Strong knowledge of cGMP in the Pharma/Biotech industry, including FDA, EU, and JP regulatory requirements as well as ICH/ISO guidelines. Knowledge of pharm