TridentCare logo

Internal Ops Coordinator - Lab

TridentCare

Remote · USFull-time$17–20/hrPosted 1w agoStill listed 1w ago

Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Watch jobs like this.

Don't just apply. Show up ready.

Olive works from this exact posting.

At a glance

Compensation
$17–20/hr
Location
Remote · US
Schedule
Full-time
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The remote Internal Ops Coordinator role supports lab operations from a home office within 50 miles of Horsham, PA. The coordinator leads by example, handles client calls, monitors queues, documents escalations, provides training, and coordinates with supervisors and other departments during scheduled shifts.

Skills & qualifications

RequiredNice to have

Skills

Communication SkillsMedical TerminologyLeadershipIntegrityClient CommunicationQueue MonitoringEscalation DocumentationTraining DeliveryEmail ManagementAttendance Coordination

Full job description

This is a remote position. Candidates must reside within 50 miles of office location at 115 Gibraltar Road, Horsham, PA 19044.

Shift is as follows:

  • Sunday & Monday 10:00am - 6:30pm

  • Wednesday - Friday 3:30pm - 12:00am

  • Off Tuesday & Saturday

The responsibilities, tasks, and duties of the jobholder might differ from those outlined in this job description and other duties may be assigned as part of the job.

  • Leads by example. Has a high sense of integrity. Acts in a consistent manner and is always conscious of his/her impact on others.

  • Document any escalation and report any unresolved problems to the Call Center Supervisor and, or Field Supervisor

  • Notifying area managers of any issues that have surfaced due to tech error/dispatcher error or complaint from a facility.

  • Taking client calls and handling account issues when applicable.

  • Continuously observes queue activity to ensure all available agents are signed in and ready to take a call.

  • Assists in conducting monitoring, coaching and development sessions providing both positive and constructive feedback.

  • Monitors agents and provide training when appropriate.

  • Monitors the CarrolltonSupervisorDesk (or other designated) email account.

  • Sends updated Attendance notifications to the leadership team.

  • Monitors the On-Call Supervisor phone as needed.

  • Maintains discipline and order in the work environment.

  • Solicits other departments for assistance with incoming calls when volume or hold times are high.

Similar jobs, posted recently

Open roles like this one, listed in the last 30 days.

You've read the whole posting — now see how you match it.

Evaluate my fit