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Internal Operations Coordinator- Overnight

TridentCare

Remote · USFull-time$17–20/hrPosted 3 days agoStill listed 2 days ago

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At a glance

Compensation
$17–20/hr
Location
Remote · US
Schedule
Full-time
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The Internal Operations Coordinator works overnight to lead by example, handle client calls, document escalations, monitor queues and supervise agents while ensuring discipline and coordination across departments. They also notify managers of technical issues, send attendance updates, and assist with training and coaching sessions to maintain service quality.

Skills & qualifications

RequiredNice to have

Skills

Medical TerminologyCommunication SkillsLeadershipIntegrityDocumentationCommunicationCall HandlingQueue MonitoringCoachingTrainingEmail MonitoringAttendance ReportingDiscipline MaintenanceCross-Department Coordination

Full job description

Shift days & hours: Mon- Friday 11:00p-7:30a

This is a remote position. Candidates must reside within 50 miles of office location at 2550 Corporate Exchange Drive, Suite 15, Columbus, Ohio 43231.

The responsibilities, tasks, and duties of the jobholder might differ from those outlined in this job description and other duties may be assigned as part of the job.

  • Leads by example. Has a high sense of integrity. Acts in a consistent manner and is always conscious of his/her impact on others.

  • Document any escalation and report any unresolved problems to the Call Center Supervisor and, or Field Supervisor

  • Notifying area managers of any issues that have surfaced due to tech error/dispatcher error or complaint from a facility.

  • Taking client calls and handling account issues when applicable.

  • Continuously observes queue activity to ensure all available agents are signed in and ready to take a call.

  • Assists in conducting monitoring, coaching and development sessions providing both positive and constructive feedback.

  • Monitors agents and provide training when appropriate.

  • Monitors the CarrolltonSupervisorDesk (or other designated) email account.

  • Sends updated Attendance notifications to the leadership team.

  • Monitors the On-Call Supervisor phone as needed.

  • Maintains discipline and order in the work environment.

  • Solicits other departments for assistance with incoming calls when volume or hold times are high.

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