Bench Operations Manager - EVS&Patient Transport

TouchPoint

• We are hiring immediately for a BENCH OPERATIONS MANAGER – ENVIRONMENTAL SERVICES & PATIENT TRANSPORT position.

• Address: Henry Ford Wyandotte Hospital, Wyandotte, MI. Note: online applications accepted only.

• Schedule: Full-time, 1st shift; schedule may vary based on operational needs.

• Requirement: Previous healthcare operations leadership experience preferred. Environmental Services (EVS) and/or Patient Transport leadership experience strongly preferred.

• Salary: $50,000 - $52,000 annually.

If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing.

We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.

We asked some of our associates why they love working for Touchpoint. Click here (https://vimeo.com/329375204) to see what they said!

Job Summary

Summary: As an Operations Manager, you will support the operational needs of Environmental Services (EVS) and Patient Transport within a fast-paced healthcare environment. This is a bench leadership position designed to provide operational support across service lines based on business needs.

You will coordinate frontline associates, support daily staffing and operational execution, and serve as a liaison between TouchPoint leadership, hospital administration, clinical departments, and frontline teams. This position requires a highly visible, hands-on leader who can adapt quickly, develop associates, reinforce accountability, and help maintain a high level of service, safety, and patient experience.

Essential Duties and Responsibilities:

• Supports daily operations across Environmental Services and Patient Transport based on operational needs.

• Coordinates frontline associates, daily assignments, staffing coverage, and workflow.

• Plans staffing schedules and areas of responsibility to ensure appropriate service coverage.

• Assists with interviewing, hiring, onboarding, and training new associates.

• Coaches, develops, and supervises frontline associates and supervisory staff.

• Establishes and reinforces operational standards, policies, and work procedures.

• Conducts regular inspections, quality-assurance rounds, and operational observations.

• Supports productivity, quality, patient experience, and service-performance goals.

• Assists with employee accountability, performance management, and continuous improvement.

• Provides staff education, coaching, and ongoing training.

• Partners with hospital administration, Nursing, clinical departments, and other support-service teams.

• Supports Infection Prevention, sanitation, patient safety, and regulatory-readiness standards.

• Assists with reporting on departmental goals, accomplishments, operational performance, and improvement plans.

• Supports Patient Transport workflow, throughput, service responsiveness, and operational efficiency.

• Maintains flexibility to support changing operational priorities and business needs.

Qualifications:

• 4 years of support services, healthcare operations, Environmental Services, Patient Transport, military, housekeeping, facilities, or related experience preferred.

• At least 1 year of supervisory or leadership experience in a support-service environment with significant customer/client interaction.

• Hospital or healthcare operations experience strongly preferred.

• Environmental Services and/or Patient Transport leadership experience preferred.

• Ability to effectively lead, coach, train, and develop frontline associates.

• Strong written and verbal communication skills.

• Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment.

• Demonstrated initiative, accountability, flexibility, and leadership.

• Strong organizational and problem-solving skills.

• Proficient computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and related operational systems.

• Bachelor’s degree preferred.

Associates at Touchpoint are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates:

• Retirement Plan

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Medical

• Dental

• Vision

• Life Insurance/AD

• Disability Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Touchpoint.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Touchpoint.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Touchpoint maintains a drug-free workplace.