Client Support Specialist - Technical
Intercontinental Exchange (ICE)
Omaha, NEJobSeen 6 days agoSeen in employer's feed 6 days ago
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At a glance
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Job overview
This role provides technical support to clients using ICE Mortgage Technology software solutions, helping resolve issues while delivering customer service. It involves troubleshooting software, hardware, networking, and SaaS-related issues; managing support cases; documenting client interactions; and collaborating with internal teams to identify product defects and enhancement opportunities.
Skills & qualifications
Skills
Qualifications
Full job description
Job Summary
This role provides technical support to clients using ICE Mortgage Technology software solutions, helping them resolve issues efficiently while delivering a high level of customer service. The position is responsible for troubleshooting software, hardware, networking, and SaaS-related issues, managing support cases, documenting client interactions, and collaborating with internal teams to identify product defects and enhancements.
Key Responsibilities
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Provide technical support and guidance to clients using ICE Mortgage Technology products.
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Resolve customer issues promptly, with a strong focus on first-call resolution and service-level attainment.
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Manage and prioritize support cases while maintaining accurate documentation in the CRM system.
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Identify recurring customer-impacting issues and escalate or communicate them appropriately.
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Utilize knowledge bases, troubleshooting tools, and available resources to drive issue resolution.
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Participate in product improvement efforts by identifying defects and enhancement opportunities.
Qualifications & Technical Skills
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3+ years of technical support experience (or 1+ year with a bachelor's degree or equivalent)
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Experience in customer-facing technical support and SaaS environments
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Working knowledge of Adobe Acrobat, Microsoft Office, Windows Desktop, Windows Registry, PC hardware troubleshooting, and software/hardware compatibility
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Familiarity with client/server environments, virtualization technologies (VDI/Citrix), networking tools (Ping, Traceroute, Telnet), and log analysis tools such as Splunk
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Experience creating and maintaining process documentation and knowledge articles
#LI-SF1
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
How this job compares
Set against the 4,081 open Technical Support jobs on Olive Jobs, counted November 11, 2026.
- Pay
- This postingNot listed
- US median$72–114K/yr1,386 salary ranges
- US median$23–35/hr1,252 hourly ranges
- Openings
- Olive Jobs lists 34 open Technical Support jobs in Nebraska and 4,081 across the US. 7% of them nationwide are listed as remote or flexible.
- Hiring the most in Nebraska
- Oracle8 open
- Apple3 open
- ASM Research, An Accenture Federal Services Company3 open
- Experience
- Technical Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 4 years (2,589 postings).
- Education
- 323 of the 4,081 open Technical Support jobs (8%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 11, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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