Collections Specialist

Description We are looking for a Collections Specialist to join a fully onsite team in Middletown, New York. This Long-term Contract opportunity is ideal for someone who is detail oriented and has hands-on collections experience, with the ability to manage delinquent accounts with accuracy, sound judgment, and strong member communication. The person in this role will support day-to-day recovery efforts, resolve account issues, and help maintain compliance with internal policies and applicable regulations.

Responsibilities:

• Contact members by phone and respond to incoming inquiries to address past-due accounts and move resolutions forward.

• Guide account holders through available repayment options, including hardship assistance, negotiated settlements, and short-term payment arrangements.

• Handle collection-related service requests such as deferments, payment applications, account updates, and follow-up actions tied to delinquent balances.

• Document all activity thoroughly in the collections platform to ensure account records remain complete, current, and audit-ready.

• Research account details by obtaining supporting materials such as payment histories, statements, credit reports, and related documentation.

• Partner with leadership on accounts that require next-step actions beyond standard collection efforts, including legal review, repossession, or outside agency involvement.

• Recommend accounts for charge-off when recovery is no longer expected and process incoming collection funds from third parties such as attorneys, vendors, or auction proceeds.

• Support administrative operations by preparing departmental mail, maintaining correspondence with external vendors, and assisting with bankruptcy-related notifications and account maintenance.

• Monitor online banking and collection transactions, contribute to general ledger reconciliation activities, and identify opportunities to improve workflow accuracy and efficiency.

• Carry out all collection activities in alignment with federal and state requirements, organizational procedures, and assigned departmental priorities. Requirements • 3+ years of collections experience, including work with delinquent accounts in consumer, commercial, or billing environments.

• Some college education preferred, or an equivalent combination of education and relevant collections experience.

• Working knowledge of collection practices, delinquency management, repayment negotiations, and account resolution procedures.

• Ability to communicate effectively by phone and in writing while handling sensitive conversations with tact and clarity.

• Experience using PC-based business applications, including Microsoft Office, for documentation, reporting, and daily workflow management.

• Familiarity with compliance expectations related to regulated financial environments, including adherence to applicable federal and state guidelines.

• Strong organizational skills with the ability to manage multiple requests, maintain accurate records, and escalate complex issues appropriately.

• Detail-oriented demeanor and a positive, service-oriented approach when interacting with members, colleagues, and external partners.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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