Service Operations Process Development Manager

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.

The NOC Business Process and Development Manager is responsible for leading the functional requirements for design, integration, and continuous improvement of data systems that power the Network Operations Center (NOC). This role oversees a team responsible for new customer integrations, drives system architecture enhancements, governs data integrity, and delivers actionable KPI reporting that enables operational excellence and customer value. This position sits at the intersection of operations, technology, and customer delivery—ensuring scalable, reliable, and insight-driven capabilities.

The ideal candidate has a strong understanding of business processes and how they relate to system architecture, along with hands-on experience using BI tools such as Power BI to develop impactful dashboards. They bring experience managing customer relationships through technical projects and leading cross-functional teams, supported by strong project management and organizational skills. They are adept at translating concepts into clear business value, and possess excellent communication and stakeholder management abilities. Additionally, they thrive in fast-paced, evolving environments, demonstrating adaptability and focus under changing conditions.

MINIMUM REQUIREMENTS Education: Bachelor’s degree in Business, Information Systems, Engineering, or related field Experience: 5–8+ years of experience in data systems, development, or asset operations environments. The role involves technical and operational work across Salesforce Service Cloud, Field Service Lightning, monitoring systems, and industrial data environments. Responsibilities include system architecture, APIs, data integration, and building dashboards and analytics with tools such as Power BI. The position also manages technical projects and cross‑functional coordination, translating complex technical concepts into clear business value. Key activities include leading Business Process Mapping (BPM), developing Functional Requirement Documents (FRDs), and collaborating across diverse teams in a fast‑paced environment.

Travel: 15-20% Work Schedule: Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday – Friday. Works a sufficient schedule to meet the expectations of the role.

KEY RESPONSIBILITIES

• Lead end-to-end project management of new customer integrations into NOC systems
• Define integration requirements across OEM platforms, and customer systems, ensuring on-time and high-quality delivery
• Own and evolve NOC system architecture to ensure enterprise scalability, reliability, and performance
• Partner with developers to design, implement, and enhance system capabilities and user interfaces
• Lead and develop a team of Database and Governance Specialists
• Enforce data governance standards, ensuring data accuracy, consistency, and usability
• Define data structures to support analytics, reporting, and operational workflows
• Design and deliver KPI dashboards and reporting that provide visibility into system performance and service delivery
• Translate data into actionable insights to drive efficiency and continuous improvement
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled. Employment is contingent upon successfully passing a background and drug test