FEP Trainer I-III DOE

Job Title: FEP Trainer I-III DOE Description: FEP Trainer I-III DOE Work from home within Washington, Idaho, Oregon, and Utah. Preference will be given to current employees and candidates who reside in Idaho and Utah. Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system. Who We Are Looking For: Every day, Cambia's dedicated team of FEP Trainers is living our mission to make health care easier and lives better. As a member of the Training team, our Trainers research, develop, and deliver operational training; partner with leaders and SMEs to identify learning needs; serve as systems and process experts; and evaluate participant performance - all in service of creating a person-focused health care experience. Do you enjoy teaching others and helping them build confidence in new skills? Are you energized by solving problems and turning complex processes into clear, practical training? Then this role may be the perfect fit. What You Bring to Cambia: Qualifications: Trainer I: 2 years in operational areas such as customer service, claims, or membership, and/or delivering training in a matrixed environment An equivalent combination of education and experience will be considered Trainer II: Bachelor's degree in education, communications, or a related field 3 years in operational areas such as customer service, claims, and membership, plus experience delivering training in a matrixed environment An equivalent combination of education and experience will be considered Trainer III: Bachelor's degree in education, communications, or a related field 4 years in operational areas such as customer service and claims, plus 2 years delivering training in a matrixed environment An equivalent combination of education and experience will be considered Skills and Attributes: Demonstrated ability to command audience attention while training in person and virtually Demonstrated business writing skills, with strong grammar and sentence structure, to produce clear, concise documentation adaptable to different audiences Strong editing and document design skills Demonstrated ability to translate complex technical concepts into easily understandable documentation Demonstrated competency in analyzing and responding appropriately to problem situations Ability to manage several tasks at once and independently prioritize workload to meet business needs Experience with AI tools and technologies to enhance productivity and decision-making (highly desired) Strong written and verbal communication skills, with the ability to tailor content and style to diverse audiences and settings Demonstrated ability to coach, facilitate, motivate, and inspire others to achieve work success and connect their jobs to the company cause Ability to think clearly under pressure and project a professional image Flexibility to work independently or within a team to achieve training goals and deliverables Demonstrated desire to learn and adjust performance based on feedback Strong, effective, and diplomatic interpersonal skills Additional Skills and Attributes for Trainer II: Skilled in prioritizing work and handling multiple tasks with a focus on accuracy and attention to detail Demonstrated capability in identifying learners' educational needs and adjusting delivery for effective learning Experience building and maintaining interpersonal relationships, managing conflict, and solving problems alongside necessary administrative functions Advanced ability to motivate learners of all levels to meet Operations standards and requirements Additional Skills and Attributes for Trainer III: Demonstrated ability to assess, design, and develop training curriculum using best practices, including learning theory, learning styles, and writing and measuring effective objectives Superior ability to examine changes to business requirements and in orporate critical updates to ensure high-quality training Proficient at identifying and addressing learners' educational needs to ensure the best possible outcomes Proven ability to cultivate and maintain lasting relationships with business partners to share best practices and identify training needs that support desired outcomes What You Will Do at Cambia: Develop limited training content, and keep all materials consistent and updated to reflect current practices Deliver Regence operations training in person, virtually, individually, and in groups, using adult learning methods and technology tailored to learning styles, retention, and recall Manage day-to-day classroom activities for a diverse audience, including leading participants, tracking and reporting learner performance, and communicating progress or concerns to business leaders Continuously assess participant performance and conduct routine audits, making real-time adjustments to delivery to ensure knowledge transfer Maintain knowledge of operations systems and changes through job function practice, team meetings, side-by-side observations, and quality or transaction monitoring Stay current on industry updates and best practices, and recommend improvements for implementation Perform other duties as assigned, including project and leadership support FEP-specific: Research, author, and maintain operational content in knowledge management systems, using personal expertise or input from subject matter experts Additional Responsibilities for Level II: Develop comprehensive training materials for existing practices, ensuring curriculum consistency and timely updates Deliver the full scope of new employee and ongoing training, including individual modules and multi-day or multi-week programs Track and analyze trainee performance, providing timely audits and feedback on complex concepts and adjusting in real time to meet learner needs Consult with business leaders and conduct needs analyses to recommend solutions for identified training needs Provide guidance to Trainer I to support essential skill development Additional Responsibilities for Level III: