Employer Account Manager HSA TPA

JOB REQUIREMENTS: At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Role Summary Join a team dedicated to supporting employers and business partners with benefit administration solutions and service excellence. In this role, you will manage employer relationships, coordinate onboarding and integration activities, resolve service issues, and serve as a trusted resource for employers throughout their lifecycle. This position offers the opportunity to work closely with clients, relationship management teams, and internal partners while helping deliver a seamless customer experience.Key Accountabilities Build and maintain strong relationships with employer clients and business partners, serving as a trusted point of contact for service and support. Manage onboarding and implementation activities for new employer groups, including portal integration and account setup. Resolve employer inquiries and service issues by providing timely guidance, problem resolution, and ongoing support. Support employer communications through inbound calls, shared mailboxes, and other service channels. Coordinate file integrations, financial account setup, and ongoing servicing requests to ensure a smooth client experience. Interpret and communicate relevant policies, procedures, regulations, and program information to employer clients. Identify opportunities to improve operational efficiency and enhance employer service outcomes. Collaborate with internal teams to protect sensitive information, support compliance requirements, and deliver effective client solutions. Education & ExperienceRequired Bachelor's degree in Communications, Business, or an equivalent combination of education and experience. 1+ years of account or relationship management experience. 3+ years of customer service experience. Life & Health Insurance License obtained within 3 months of hire. HSAe Certification through ECFC obtained within 3 months of hire. CFC Certification through ECFC obtained within 3 months of... For full info follow application link. The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates ("Associated") provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/A31F8520B7A34C54