Automotive Service Consultant
BOURBONNAIS, ILJobSeen 5 days agoSeen in employer's feed 5 days ago
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Job overview
The service consultant initiates automotive services and repairs by identifying vehicle performance problems and service requests, verifying warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer records. The role also serves as a liaison between customers and technicians, ensuring customer needs are understood and that needed and recommended services or repairs are clearly communicated.
Skills & qualifications
Skills
Full job description
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
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