Business Systems Analyst III - Salesforce

Job Description

General Purpose:

Participate in a cross-functional team environment responsible for development and support of core Dairy Farmers of America (DFA) business applications and processes. The focus of this position will be Salesforce and may include other applications. The candidate will contribute to the design, development, implementation and support of assigned business applications. Work with business users to understand business requirements and determine an appropriate solution. Function as part of DFA’s IT organization and follow relevant applications, infrastructure and governance processes.

Job Duties and Responsibilities:

• Administer Salesforce environments, including users, roles, profiles, permission sets, sharing settings, queues, public groups, record types, page layouts, Lightning pages, and related security controls.

• Gather and analyze business requirements, recommend solution approaches, and translate requirements into well-designed Salesforce capabilities.

• Design, build, test, deploy, and maintain record-triggered, screen, scheduled, and autolaunched Flows using platform best practices and appropriate error handling.

• Develop and maintain Apex classes, triggers, test classes, asynchronous processing, and Lightning Web Components when declarative tools do not adequately meet the requirements.

• Configure and support standard and custom objects, fields, validation rules, approval processes, assignment rules, notifications, reports, and dashboards.

• Build and support integrations between Salesforce and external applications using APIs, platform events, middleware, and secure authentication patterns.

• Monitor platform health, automation performance, scheduled jobs, governor-limit risks, integration failures, and user-impacting issues; troubleshoot and resolve incidents through root-cause analysis.

• Manage data quality and lifecycle activities, including imports, exports, duplicate management, data validation, mass updates, and coordination of data migration efforts.

• Plan and execute deployments across development, test, and production environments using approved source control, change management, and release processes.

• Create and maintain technical documentation, solution designs, configuration inventories, support procedures, and user guidance.

• Participate in design reviews, testing, peer reviews, release validation, and post-deployment support.

• Provide guidance to business users and junior team members on Salesforce capabilities, limitations, and recommended practices.

• Stay current on Salesforce platform releases and assess new features for business value, risk, and adoption readiness.

• Other duties may be assigned as required.

Requirements

Education and Experience:

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Business, or a related field, or equivalent relevant experience.

• Five or more years’ experience administering and developing solutions on the Salesforce platform.

• Experience with Salesforce administration, including security, access management, object configuration, reporting, and data management.

• Experience in designing and supporting Salesforce Flow automation.

• Experience developing and maintaining Apex classes, triggers, and test classes.

• Experience supporting Salesforce solutions through requirements, design, build, testing, deployment, and production support.

Preferred Qualifications :

• Salesforce Certified Administrator certification.

• Salesforce Platform Developer I certification; Platform Developer II or Advanced Administrator certification is a plus.

• Experience with Lightning Web Components, SOQL/SOSL, REST or SOAP APIs, platform events, and asynchronous Apex.

• Experience integrating Salesforce with enterprise systems, identity providers, data platforms, or middleware.

• Knowledge of relational data concepts, SQL, data modeling, and secure application design.

• Experience working in an Agile or iterative delivery environment.

Knowledge, Skills and Abilities:

• Able to demonstrate written and verbal communications skills with the ability to effectively communicate with business users, stakeholders, technical teams, and various levels of management

• Able to listen and communicate in a clear and concise manner, along with the ability to recognize the audience and tailor communications accordingly

• Able to work independently

• Able to work on multiple projects simultaneously, including the ability to prioritize

• Able to organize time and resources effectively to achieve goals (i.e., organizational skills)

• Able to demonstrate leadership qualities as a self-starter, set direction, and complete assignments

• Able to interact effectively and cooperatively with employees at all levels

• Able to demonstrate strong customer service orientation

• Must be flexible with work schedules and available to work overtime on evenings and weekends, with or without advanced notice

• Strong work ethic with ability and willingness to do ‘what it takes’

• Able to work on-call

• Must be able to read, write, and speak English

An Equal Opportunity Employer including Disabled/Veterans