Software Engineer II (Appian) - Hybrid

Position Description & Qualifications

Looking for a challenging and exciting career opportunity? Serco is seeking a motivated Software Engineer to join our talented team. This is a hybrid position. Serco supports CMS, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges.

As a Software Engineer, you will be responsible for designing, testing, planning, implementing, protecting, operating, managing, and maintaining applications specific to our Appian Implementation.

In this role, you will:

• Design, test, plan, implement, protect, operate, manage, and maintain applications specific to our Appian Implementation.

• Perform the role of an Intermediate Developer.

• Develop and unit test code following development standards according to requirements.

• Participate in Code Peer reviews of medium complexity tickets.

• Follow SDLC/SAFE Agile processes during day-to-day work.

• Oversee Appian Objects/Packages/Applications from their Creation through Deployment to Higher Environments.

• Contribute to discussion in team ceremonies: Daily Scrum, Design Reviews, Iteration Planning, and PI Planning.

• Own and produce design documentation such as Detailed Design Documents, Entity Relationship Diagrams, and Decision Matrices.

• Participate in Document Peer Reviews (DPR) of deliverables to clients.

• Provide updates to management for ongoing projects.

• Support an On-Call Rotation which includes Weekend Monitoring and Deployments.

• Join and contribute to SRT Calls during outages.

• Work with business and functional teams to understand functional and technical requirements.

• Work directly with the stakeholders in joint exploratory design session to provide new business value.

• Understand Acceptance Criteria and Technical Requirements, and develop code accordingly.

• Review functional and business requirements, provide feedback, and write technical requirements.

• Responsible for impact analysis of new requirements.

• Advise and guide the business in Appian Best Practices.Work directly with the Vendor (Appian Support Team) to maintain our environments:

• Troubleshoot production issues and make environment changes

• Restarting Environments

• Web certificate renewal

• Applying Environment Hotfixes

• VPN Configuration Updates

• FedRAMP Update Validation

• Intermediate troubleshooting of environment issues.

• Contribute to Environment Upgrades, including planning, troubleshooting, and assistance in performing Upgrade.

• Work with our internal IT Operations and App Dev teams to maintain our environments:

• Certificate renewal

• API Key renewal

• LDAP/SAML Authentication

To be successful in this role, you will have:

• A Bachelor's degree in a technical discipline

• Ability to obtain and/or maintain a public trust

• 2 years of relevant work experience

• Legal status to work in the U.S.

• Experience with Appian and supporting databases

• Ability to work during eastern time zone core working hours (Monday - Friday 9am ET - 5pm ET)

• Ability to be working on-call 24/7 for one week per month (includes weekend support; 24/7 coverage)

• The ability to travel up to 10%

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance

• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

• 401(k) plan that includes employer matching funds

• Tuition reimbursement program

• Life insurance and disability coverage

• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected] .