Senior Manager, Operations-Weekends

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU’LL MAKE AN IMPACT: The Senior Manager of Operations is a member of the leadership team who is fully empowered to lead a 4-wall shift operation within the facility. Through effective relationships, the Senior Manager will lead a team of managers representing a shift operation responsible for meeting or exceeding the customer, financial and operational expectations while living the Carter’s values with each decision. The Senior Manager is accountable to deliver all business requirements, continuously improving processes, demonstrate a customer first mindset, find efficiencies, and reduce expense within respective shift. The Senior Manager develops, plans the business, researches issues, and translates strategy into operational practice.

This role typical reports into the Assistant General Manager and is based in our Stockbridge Distribution Center.

40%: Drive Culture and Build Engagement

• Own Relationships between shifts, peers, subordinates, and Leadership to build partnerships and maximize performance.
• Facilitate 1:1 weekly development session with direct reports based on observations and interactions.
• Model desired behaviors that create effective relationships.
• Own the coaching model and coordinate resources to address opportunities and facilitate success.
• Monitor performance and discipline process in area of responsibility.
• Builds and fosters teams, gains commitment from others and effectively manages the decision-making process across shift.
• Lead shift operations by Identifying themes impacting engagement; support managers to leverage wins and address opportunities that impact results.
• Support associate and leader engagement through effective communication, recognition, and accountability.
• Build Trust with managers to develop open and honest conversations by establishing clear expectations, continuous feedback, support, development and accountability that will drive performance and results.
• Maintain a safe work environment (incidents, near misses, accidents, awareness, etc.) through leadership in all safety related matters (meetings, supporting initiatives, investigations, etc.).

40%: Operational Execution

• Translate business plans into shift strategy and operationalize implementation.
• Act as a liaison between the shift and channel partners.
• Build weekly/seasonal/annual plans; communicate, monitor, and adjust to meet or exceed all performance, shift and channel KPI’s.
• Monitor key process indicators, analyze data to track performance, and facilitate productivity improvements within shift.
• Develop, implement and monitor procedures, methods of operations, service requirements, and methods of operations.
• Understand and constantly use continuous improvement methodology to increase accuracy and safety while decreasing cost per unit.
• Maintain utilization of people, processes, and technology for the respective operations.
• Balances shift responsibility with the overall operation of the facility.
• Ensure consistent, thorough and timely communication to subordinates, peers and senior leadership.
• Reviews analysis of activities, cost, operations, and forecast data to determine progress toward stated goals and objectives.

10%: Customer Focus

• Throughout the running of a shift operation, develop short- and long-term goals with the customer’s best interest being priority.
• Ensure all accuracy, service and quality programs meet/exceed the customer experience. Responsible for the development of training materials to ensure area understanding.
• Own the inventory by managing care in the handling and accuracy of all product movement and transactions within the department.
• Deliver successful inventory results on the shift ensuring merchandise and supplies are treated as an asset that must be taken care of to reduce shortage, damage, improving turn, productivity and sales.

10%: Business Minded

• Understand and properly manage all variable and fixed expense to improve cost per unit while maintaining high levels of service, quality and engagement.
• Participate in budget preparation process with operations.
• Provides oversight regarding headcount needs, transfers between departments, and temporary labor requirements.
• Responsible for facilitating and executing physical inventory for operation.
• Meets costs and expense associated with decisions and actions of running an operation.

WE’D LOVE TO HEAR FROM YOU IF: Must have:

• Extensive understanding and knowledge of large multi-channel distribution center and technologies to include (Manhattan warehouse management systems (WMS), automated unit sortation, automated storage and retrieval system (ASRS)/Goods-to-Person (GTP), automated shipping and receiving sortation, pick-to-light, radio-frequency scanners, warehouse control systems (WCS), conveyors, etc.).
• Proven leadership ability including servant leader, teacher/mentor/coach, self-management, problem solver, system thinker, demonstrates empathy, high standards and sound decision making.
• Interpersonal skills include trust, adaptability, motivation, initiative, active listening, oral and written communication.
• Creative problem solving and cultivate innovative approaches to complex problems.
• Strong analytical and problem-solving skills with an emphasis on process improvement, installing and enhancing best practices in the channel area.
• Business and Intellectual competencies to include industry understanding of warehouse management, negotiations skills, strategic and tactical planning skills, problem analysis skills, staff development skills, written and oral communication skills and creativity.

Preferred skills and experience:

• BS/BA degree in a related field, preferred.
• 5-8 years of leadership level experience with a preference of 2-5 years in the apparel distribution functional area.
• Experienced in leading teams in multi-function distribution operations 200+ associates (exempt and non-exempt).
• Experience working within highly automated technology.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.