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Independent Agency Operations & Performance Manager

Indiana Farm Bureau Insurance

Indianapolis, INFull-timeSeen 1mo agoSeen in employer's feed 2 days ago

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At a glance

Compensation
No compensation found
Location
Indianapolis, IN
Schedule
Full-time
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

The Independent Agency Operations & Performance Manager oversees agency action items, coordinates operational efficiency, and ensures agent accountability. They monitor debit balances, generate performance reports, triage production and compliance issues, and partner with various internal teams to support distribution priorities while managing projects and communications across the organization.

Skills & qualifications

RequiredNice to have

Skills

Email Marketing PlatformsComputer SkillsOral CommunicationWritten CommunicationListening SkillsProject ManagementTime ManagementMulti‑TaskingOrganizational SkillsProactive AttitudeReliabilityAccountabilityIndependent Work

Qualifications

Bachelor's Degree or EquivalentThree to Five Years Experience in Agency DistributionTwo Years Managerial ExperienceBachelors or Better

Full job description

Description

Primary Responsibilities:

  • Oversees the management of agency action items to ensure timely and effective resolution.

  • Serves as a central point of coordination to ensure operational efficiency and agent accountability.

  • Oversees the management of agency action items to ensure timely and effective resolution along with recommendations and follow-up.

  • Monitors and manages debit balances for agents to ensure timely repayment and resolution and coordinates with Commissions team.

  • Generates and reviews monthly reports on agency performance, including production, persistency, and placement metrics and provides appropriate follow-up.

  • Coordinate triage efforts in production, persistency, placement and compliance issues.

  • Analyzes lack of production reviews and appeals across internal team with appropriate follow up to agent, agency, and national marketing organizations.

  • Partners with Contracting, Commissions, Legal, Compliance and Agent Action Committee to support distribution priorities and agent quality.

  • Serves as a central point of coordination to ensure operational efficiency and agent accountability.

Knowledge and Requirements:

  • Bachelor’s degree or equivalent work experience.

  • 3-5 years experience in agency distribution.

  • Prefer 2 years of managerial experience.

  • Excellent oral, written, and listening communication skills.

  • Strong project and time management skills.

  • Ability to multi-task along with excellent organizational skills to prioritize work/projects to meet guidelines.

  • Proactive, reliable, and accountable self-starter with the ability to work independently without direct supervision.

  • Strong computer skills with experience in working with email marketing platforms.

#HO

#LI-TH1

Qualifications

Education

Preferred

  • Bachelors or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Category: Life

Job Type: Full-Time

225 S East St

Indianapolis, IN, USA, 46202

ReqID: INDEP005734

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