Business Process Analyst

Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities The Business Systems Analyst acts as a liaison between business stakeholders and application development teams, ensuring requirements are clearly defined and solutions meet business needs. This role works independently on small to medium projects, contributes to Agile ceremonies, and supports the delivery of high-quality applications by documenting requirements, supporting testing, and maintaining system documentation.Essential Duties: 1) Requirements Gathering & Documentation * Elicit business needs through stakeholder interviews, and analysis. * Translate requirements into user stories, acceptance criteria, and functional documentation. * Maintain a clear requirements backlog in Azure DevOps or similar tools. 2) Stakeholder Collaboration * Work with product owners to refine backlog items and priorities. * Serve as the link between business stakeholders and Application Development. * Clarify requirements and scope throughout the project lifecycle. 3) Application Development Support * Participate in sprint planning, backlog grooming, daily standups, and retrospectives. * Provide ongoing clarification of requirements to development teams. 4) Testing & Validation * Assist in test planning and execution to confirm requirements are met. * Support UAT by preparing scripts, documenting results, and resolving issues. 5) Documentation & Knowledge Sharing * Maintain system documentation, including workflows, requirements, and release notes. * Ensure accurate records for project handoffs and sustainability. * Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner. 6) Continuous Improvement * Contribute to enhancements in requirements management practices. * Identify opportunities to improve documentation standards and Agile delivery practices. 7) Travel * This position may require up to 10% travel for meetings, workshops, or project support. Qualifications Education, Training and Requirements: * Associate's degree in Information Systems, Computer Science, Business, or a related field required; Bachelor's degree preferred. * Coursework or training in business analysis, application development, or Agile practices is a plus. * All applicants must be 18 years of age or olderSkills: * Strong attention to detail and documentation skills. * Ability to learn quickly and follow structured methods for requirements gathering and testing. * Good communication skills with the ability to work in a team environment. * Familiarity with Microsoft Office Suite required; exposure to Azure DevOps, Jira, or other re