Lead Knowledge Enablement Analyst

CLA is a top professional services firm delivering wealth advisory, outsourcing, audit, tax, and consulting services. We believe our people belong here and are empowered to grow, make an impact, and build rewarding careers. We are seeking a Lead Knowledge Enablement Analyst to join our Product Operations team. This role will lead the evolution of knowledge management practices across the firm by defining and advancing knowledge management strategy, governance, operational excellence, and knowledge enablement practices across business functions. This role leads the design of scalable knowledge capabilities that improve organizational effectiveness, reduce knowledge silos, strengthen operational maturity, and enable future digital and AI-supported experiences. The role establishes governance models, influences standards, leads cross-functional initiatives, and partners with senior stakeholders to build sustainable knowledge management capabilities How You'll Create Opportunities As a Lead Knowledge Enablement Analyst, you will: Strategic Leadership - Define and lead knowledge management strategies, roadmaps, maturity plans, and governance models across multiple business functions or operational domains. - Establish scalable standards for documentation governance, knowledge lifecycle management, content quality, taxonomy, metadata, repository structure, and ownership. - Develop long-term approaches that improve operational consistency, knowledge reuse, support readiness, and organizational effectiveness. - Evaluate emerging trends, technologies, and leading practices related to knowledge management, digital enablement, search, automation, and AI readiness. - Serve as a senior subject matter expert and trusted advisor on knowledge management strategy and operational maturity. Governance & Operational Excellence - Design governance frameworks that drive accountability, consistency, quality, and sustainable knowledge practices. - Lead efforts to define content ownership models, review cycles, retirement criteria, metadata standards, lifecycle requirements, and quality expectations. - Provide strategic oversight of repository structures, information architecture, documentation standards, and content governance practices. - Lead initiatives that improve content discoverability, trustworthiness, usability, and reuse across teams. - Help establish common practices that allow teams to maintain domain-specific ownership while following shared organizational standards. Enterprise Partnership & Influence - Partner with senior leaders and cross-functional stakeholders to align knowledge management strategies with business priorities. - Lead governance forums, working groups, centers of excellence, and cross-functional initiatives focused on standardization, knowledge sharing, and operational maturity. - Influence adoption of consistent knowledge management practices across functions, repositories, and operational processes. - Provide guidance to stakeholders navigating complex documentation, governance, repository, or knowledge-sharing challenges. - Lead through influence and provide direction to teams or contributors without direct people management responsibility. Measurement & Continuous Improvement Establish measures of effectiveness for knowledge management capabilities, governance maturity, operational readiness, and content quality. Analyze organizational trends, risks, and opportunities using inputs such as support tickets, feedback, search behavior, audits, incidents, onboarding challenges, and process gaps. Lead initiatives that improve documentation quality, content freshness, search effectiveness, support readiness, ticket deflection, onboarding effici