Service Advisor
Houston, TXFull-timeSeen 1 day agoSeen in employer's feed 1 day ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
John Eagle Acura is hiring a Service Advisor to connect customers with technicians and help customers understand recommended repairs and service. The role includes preparing repair orders, administering qualifying manufacturer warranties, and keeping customers informed about service needs, timing, and expenses. It is an on-site, full-time position in Houston, Texas, reporting to the Service Manager.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Houston Acura, Houston, TX 77094
Full time
R120452
Dealership:L0357 John Eagle Houston Acura
John Eagle Acura
Now Hiring Service Advisors
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Pay: Salary can vary, base with incentives
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Schedule: See Manager
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Location: On-site in Houston, Tx.
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Reports to: Service Manager
What You'll Do
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Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
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Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
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Communicate additional repair and service needs to the customer based on vehicle inspection.
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Administer the manufacturer warranty for qualifying vehicle repairs.
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Keep customer informed of service specials, completion times and service expenses.
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Other duties as assigned.
What You'll Bring
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Previous Service Advisor/Service Writer experience
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Polished and professional demeanor
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Ability to communicate technical terms to a non-technical audience
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Create a truly memorable experience for our customers
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Ability to work well in a team environment
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Valid Driver's License with acceptable driving record
Total Rewards
We offer a comprehensive benefits package designed to support you and your family, including:
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Competitive pay
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Medical, Dental and Vision Plans
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Paid Holidays & PTO
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Short and Long-Term Disability
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Paid Life Insurance
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401(k) Retirement Plan
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Employee Stock Purchase Plan
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Lithia Learning Center
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Vehicle Purchase Discounts
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Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.
About Us
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.
Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
How this job compares
Set against the 610 open Service Advisor jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- US median$50–75K/yr270 salary ranges
- US median$19–27/hr92 hourly ranges
- Openings
- Olive Jobs lists 56 open Service Advisor jobs in Texas and 610 across the US. None of them nationwide are listed as remote or flexible.
- Hiring the most in Texas
- Lithia & Driveway (this employer)12 open
- Camping World11 open
- Walmart5 open
- Experience
- Service Advisor postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 2 years (104 postings).
- Education
- This posting asks for a high school diploma; 213 of the 610 open Service Advisor jobs (35%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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