Training Specialist III - Hybrid

This position is only open to Colorado state residents. This posting may fill more than one vacancy.

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Colorado for All Philosophy: Colorado for All means working toward a Colorado where everyone has the opportunity to succeed. It means we support the basic human rights of our neighbors regardless of gender, race, ethnicity, religion, national origin, age, sexual orientation, gender identity, citizenship status, education level, disability, socio-economic status, or any other visible or invisible identity.

The Department of Personnel & Administration (DPA) is the foundation for dependable state government, leading with responsiveness, integrity, and teamwork. We provide services to other government agencies and all Coloradans by taking bold initiative toward a government with engaged employees, innovative solutions, and constructive partnerships.

DPA provides a wide range of programs and services, from custodial & maintenance to financial and human resources support, which assist other state agencies in fulfilling their missions. At DPA, there are countless opportunities to contribute to meaningful work that supports and serves the people of Colorado. The wide variety of positions in DPA allow individuals to learn about state operations and provide for long-term career growth.

If your goal is to build a career that makes a difference and build greater public confidence in good government, consider joining the dedicated people of the State of Colorado; it's a chance to combine your expertise with public service. Our professionals strive to support state government and the residents of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more.

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Why We Want You: We want your expertise, positive energy, drive to succeed, and love of this great state as we work to elevate the expectations Coloradans have of their government.

What You'll Get From Us: In return for the skilled work you do, DPA provides a competitive compensation and benefits package to accompany employment opportunities. Please see the Benefits Overview video for details on the benefits offered to employees.

• This position is an individual contributor for training development and delivery of CORE Financial, CORE Payroll, and Colorado’s Vendor Self-Service (VSS) applications, including identification of training requirements by conducting a skills gap analysis, conducting surveys, and evaluating results.

• The position is responsible for planning, organizing, and implementing training activities to close gaps identified from the gap analysis.

• The position develops training goals and objectives as established by higher management and determines the process of training, including design.

• The position uses judgment in tailoring existing guidelines to be applied to particular training needs.

• Position explains work processes, conducts training, and advises departments on their training programs.

• The position is responsible for coordinating and collaborating with subject matter experts in CORE Operations to achieve aspects of training development and delivery to support agency-specific training initiatives.

• Position conducts post-training delivery analysis, which includes evaluating effectiveness and alignment to goals, and implementing modifications as necessary.

• Position creates, facilitates, and delivers structured learning experiences, such as online courses, webinars, how-to videos, job aids,in-application and website delivered content.

• Position provides support to the work unit through as-needed development, end-user support, communications, and website content.

A summary of the duties and responsibilities will include, but are not limited to, the following: Instructional design and project management to design and develop effective, content-rich training that meets the needs of end users and vendors. • Working with subject matter experts and agency contacts to identify the target audience's needs, the training is expected to be relevant, cost-efficient, and reusable when applicable.

• Position provides recommendations and supports development of training strategies to identify training strategies for new employees, system upgrades, and other potential changes to business processes.
• Position accesses and evaluates existing training to identify the need for changes to align with system changes and business process changes, and to evaluate the effectiveness of the training method of delivery, end user retention, and end user utilization of the training. Any new processes require approval of the Training and User Support Manager.
• Position collaborates with the CORE Help Desk team and Subject Matter Experts to develop training materials.
• Position serves as a Learning Management System (LMS) administrator for CORE Operations courses and training content.
• Position posts courses to the LMS, provides LMS reports to management, and troubleshoots course registration and reporting issues.

End User Support - Position serves as first-level (Tier 1) help desk analyst on the CORE User Support team. • Together with two other employees on the CORE Help Desk, the position is the first point of contact for CORE users and VSS vendors who are experiencing system problems and provides "quick close" resolution of basic problems, as well as ticket establishment and routing of all other inquiries to appropriate SMEs and managers to ensure ticket creation and assignment are consistent and appropriate.

• Notify team management of widespread or business-critical service issues when they occur, and assist with follow-up with all parties in those instances.
• Provide input to knowledge base or process/procedural documents related to User Support processes or other team documents, and perform other duties as requested. End user support duties require a combination of technical and interpersonal skills.

Position conducts other duties and special functions as assigned by CORE Operations leadership, including, but not limited to, conducting research for State of Colorado training requests, drafting training outlines and communications, updating procedural manuals or resource materials, editing training materials or desk guides and providing training knowledge support to other teams in delivery of training workshops or webinars, and other duties as assigned

*A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, but may be attached. Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. Resumes WILL NOT be reviewed for minimum qualification screening. If it is determined that you meet the minimum qualifications, your application will also be used as part of the comparative analysis process to identify a top group for further consideration. This position is advertised in line with the Governor’s executive order (Executive Order 2022 015) focused on skills-based hiring practices that focuses on the knowledge, skills, and abilities specific to the job and aligns the hiring process accordingly. Skills-based hiring reduces potential barriers for applicants and allows for reduced bias in the hiring process by providing a direct description of skills that are unique to the duties assigned to the position with a recognition that the applicant may have developed these skills through education, training or past experiences.

Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description: H4I3XX Training Specialist III

Minimum Qualifications: Experience Only:Must show at least six (6) years of experience in organizational needs assessments. This includes designing and developing strategies for organizational development. Experience should cover data processes and both in-person and virtual training opportunities OR Education and Experience:A combination of at least six (6) years of related education and/or relevant experience with a progressive background in performing organizational needs assessments. This includes designing and developing strategies for organizational development. Experience should cover data processes and both in-person and virtual training opportunities.

The exceptional candidate will possess the proven ability or accomplishment in the following preferred qualifications:• Previous State Service related to the work assigned to the position

• Exceptional communication skills which include the ability to adapt verbal communication style to various situations and all levels within the organization as well as writing skills that produce documents which are formal, comprehensive, persuasive and understandable

• Experience with Agile project management methodologies and proficiency using Azure DevOps for tracking and collaboration

• Experience with the CGI Advantage product suite, with hands-on proficiency using Advantage Assistant

• Fluency in Microsoft Office Suite (Access, Excel, Word, and Outlook), and Google (Calendar, Documents, Sheets, Drive, etc.), as well as the ability to quickly learn and apply other software skills

• Customer service skills

• Experience planning, coordinating, creating, and distributing communications to a variety of audiences

• Deep knowledge and experience with the Articulate 360 suite with the ability to create engaging e-learning modules.

Conditions of Employment:

• A pre-employment criminal background check will be conducted as part of the selection process.

Comparative Analysis Process The comparative analysis process for this position may consist of a structured application review, an online assessment and a structured interview.

Appeal Rights: An applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website,https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. Email address: [email protected]. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.

Employment Philosophy: The State of Colorado strives to build and maintain workplaces that value and respect all Coloradans. We are building a Colorado for All through a commitment to equal opportunity and hiring based on merit and fitness. The State is committed to non-discriminatory practices in hiring, employment, and advancement opportunities.

Accommodations: The Department of Personnel & Administration is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Heather Siegal [email protected]