Director, Provider Relations (RPh)

Overview Due to growth, we are adding a Director, Provider Relations to our team . The Director, Provider Relations is responsible for developing and executing the strategic vision for provider engagement, provider operations, account management, and provider support functions across the Lumicera Direct business. As a key member of the commercial leadership team, this position is accountable for the growth, retention, satisfaction, operational performance, and long-term strategic development of Lumicera Direct provider partnerships. The Director leads through subordinate managers responsible for account management, inside sales, provider support operations, and provider engagement functions, while partnering closely with the Director, Provider Sales and VP, Sales to shape market strategy, establish organizational priorities, drive provider adoption and retention initiatives, and develop scalable processes that support sustainable growth. Is this you? Find out more below! Responsibilities How do I make an impact on my team? Develop and execute the provider relations strategy for Lumicera Direct, ensuring alignment with enterprise growth objectives, market expansion initiatives, provider engagement priorities, and organizational business goals. Serve as the strategic leader responsible for defining the vision, priorities, and operating model for provider relations, account management, provider support, and provider engagement functions across Lumicera Direct. Partner with the VP, Sales and Director, Provider Sales to develop and implement strategic initiatives that drive provider growth, referral expansion, account retention, and long-term business performance. Serve as Executive Sponsor for key provider organizations, physician-owned clinics, health systems, and strategic provider partnerships to support implementation, growth, and long-term relationship management. Establish and maintain executive-level relationships with physician executives, practice owners, health system leadership, and key decision-makers to strengthen strategic partnerships and support organizational objectives. Lead executive business reviews with provider organizations to assess performance, identify opportunities, address challenges, and align future growth initiatives. Develop and oversee provider feedback channels that capture provider insights, operational concerns, market trends, and growth opportunities while ensuring actionable recommendations are communicated to executive leadership. Act as the primary executive liaison between provider organizations and Lumicera leadership, ensuring provider perspectives are incorporated into strategic planning and decision-making processes. Identify, evaluate, and develop growth opportunities that increase provider engagement, referral capture, service adoption, revenue generation, and market share. Analyze provider performance metrics, referral trends, market dynamics, and business intelligence to recommend strategies that improve account growth and organizational performance. Collaborate with pharmacy operations, clinical services, implementation teams, patient support services, and sales leadership to ensure consistent provider experience and effective execution of strategic initiatives. Develop and maintain CRM vendor relations and support vendor selection activities. Own departmental budgeting, workforce planning, resource allocation, and operational investment decisions to ensure organizational objectives are achieved efficiently and effectively. Drive continuous improvement efforts focused on provider satisfaction, operational efficiency, referral conversion, service excellence, and business performance. Provide exec