Economic Support Supervisor

JOB REQUIREMENTS: The Economic Support Manager provides leadership, supervision, and administrative oversight for Economic Support programs and staff, ensuring services are delivered effectively and in compliance with County, State, and Federal requirements. Responsibilities include supervising, coaching, training, and evaluating staff; managing workloads and program performance; ensuring policy and procedure compliance; completing quality control reviews; preparing reports; addressing customer concerns; and collaborating with County and consortium supervisors, trainers, and state partners. The position also supports continuous improvement, participates in committees and meetings, and provides coverage and supervision across consortium counties as needed. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Candidates must have a bachelor's degree in social work, psychology, health, human services, or a related field, five years of progressive administrative experience in human services, and three years of supervisory experience. Strong knowledge of Economic Support and Child Care programs, public assistance policies, supervisory practices, and related computer systems is preferred. Candidates should demonstrate excellent communication, organization, problem-solving, judgment, and leadership skills, along with the ability to handle confidential information and work effectively in a fast-paced environment. Call center experience and Spanish fluency are preferred. Successful candidates must pass required background checks and complete applicable training. ***** APPLICATION INSTRUCTIONS: Other: To apply for this position please complete the required Monroe County Application If you have further questions, please contact HR at 608-269-8719. Your completed application materials and supporting documents can be emailed to: [email protected] Applications will be accepted until the position has been filled. AA/EOE