Process Design Consultant I

Process Design Consultant I

Charlotte, North Carolina;Tampa, Florida; Jacksonville, Florida; Plano, Texas; Chandler, Arizona; Newark, Delaware

To proceed with your application, you must be at least 18 years of age.

Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Process-Design-Consultant-I\_26040885)

Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position.

Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Process-Design-Consultant-I\_26040885)

Refer a friend

To proceed with your application, you must be at least 18 years of age.

Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Process-Design-Consultant-I\_26040885)

Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position.

Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Process-Design-Consultant-I\_26040885)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Role Description

The Process Design Consultant I is a member of the Portfolio & Program Management (PPM) team within Global Operations Process Ownership & Operational Excellence. The role enables Process Owners, Process Delegates and key support partners to manage and improve the Single Process Inventory (SPI) by combining portfolio/program management, process design and data analysis.

Key Responsibilities

• Analyze SPI, Process Owner Portal (POP), program and Voice of the Customer data to identify trends, risks, process-design issues, waste and improvement opportunities; translate findings into clear insights and recommendations.

• Frame business questions, identify appropriate data sources, assess data quality, and select and apply fit-for-purpose analytical and visualization tools.

• Respond effectively to urgent and rapidly changing requests, producing accurate, concise and executive-ready analysis, presentations, scorecards, dashboards and recommendations—often within short timelines. Define and track success measures, benefits, milestones, risks, dependencies and outcomes.

• Coordinate and provide governance for SPI changes and deliverables, including scope, process granularity, process splits, regional breakouts and multi-team processes, in partnership with Process Engineers.

• Support deployment of process maturity assessments, process and control deep dives, Walk the Process, client journeys and targeted process redesign and improvement efforts.

• Administer and improve PPM portfolio routines, including work intake, prioritization, status reporting, and action and decision tracking.

• Design and deliver Process Management education, onboarding and enablement for Process Owners, Delegates, Advisors and support partners.

• Maintain accurate documentation and POP/SPI data; promote consistent standards, controls and data lifecycle practices across FLUs.

• Facilitate cross-functional working sessions and communicate recommendations, decisions, progress and risks to stakeholders, including senior leaders.

• Use feedback, lessons learned and emerging capabilities, including responsible use of AI where appropriate, to simplify and improve team processes

Required Skills: What We Are Looking For

We are seeking a proactive, data-literate and detail-oriented professional who can turn complex information into practical recommendations while managing multiple portfolio and program priorities.

Required Experience & Attributes

• 5+ years of relevant experience in process design or management, portfolio/program/project management, business or data analysis, operational excellence, or a related field.

• Demonstrated data literacy: able to define the question, locate and evaluate relevant data, identify data-quality limitations, analyze information, and communicate evidence-based conclusions.

• Experience analyzing operational or process data, identifying trends and root causes, and translating findings into actionable process or program improvements.

• Ability to select and apply appropriate analytical tools for the task; advanced proficiency in Excel and strong skills in PowerPoint and Word.

• Experience developing metrics, scorecards, dashboards or executive reporting and explaining insights to technical and non-technical audiences.

• Highly organized, with strong attention to detail and the ability to manage multiple priorities, dependencies, risks and deadlines without compromising quality.

• Strong written, verbal and visual communication skills, including the ability to create and present clear, concise, executive-ready analysis and presentations to cross-functional partners and senior leaders.

• Demonstrated composure, sound judgment and flexibility in a high-pressure, fast-paced and continually evolving environment; comfortable handling rush requests, shifting priorities and ambiguity while maintaining accurate documentation.

• Sound judgment when handling sensitive information and a strong commitment to data quality and control standards.

Desired Skills: Skills That Will Help

• Working knowledge of Single Process Inventory (SPI), Process Owner Portal (POP), Cognos reports or comparable process-governance platforms.

• Completion of The Business of Data 100 and 200 learning pathway, or equivalent proficiency in data literacy and applied analysis; willingness to complete the pathway after joining if needed.

• Experience with data preparation and visualization tools such as Alteryx, Tableau or Power BI, and the ability to choose the appropriate tool for the analysis.

• Process Management, Lean or Six Sigma Green Belt certification, or equivalent practical process-improvement experience.

• Experience with process maturity assessments, process/control deep dives, process mapping, Walk the Process, client journeys or end-to-end process redesign.

• Global Operations or comparable financial-services operations experience, including familiarity with risk and control practices, data lifecycle management or change-management standards.

• Project management experience or certification, with practical knowledge of planning, prioritization, governance, dependency management and delivery tracking.

• Demonstrated experience using different Microsoft Copilot experiences or comparable generative-AI tools to support work and data analysis—for example, framing questions, summarizing information, exploring or validating data, developing insights, drafting executive presentations, or improving productivity—while applying appropriate human review, data-handling and risk controls.

Skills:

• Data Analysis

• Process Mapping

• Project Management

• Reporting

• Continuous Improvement

• Critical Thinking

• Data Visualization

• Process Design

• Strategic Thinking

• Business Process Analysis

• Process Effectiveness

• Process Performance Measurement

• Process Simplification

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) " poster.

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Investment products offered through MLPF&S and insurance and annuity products offered through MLLA:

Are Not FDIC Insured Are Not Bank Guaranteed May Lose Value

Are Not Deposits Are Not Insured by Any Federal Government Agency Are not a condition to Any Banking Service or Activity

Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as “MLPF&S” or “Merrill”) makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation (“BofA Corp.”). MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency and wholly owned subsidiary of Bank of America Corporation.

Trust, fiduciary and investment management services are provided by Bank of America, N.A., Member FDIC and wholly owned subsidiary of Bank of America Corporation (“BofA Corp.”).

Bank of America Private Bank is a division of Bank of America, N.A.

Banking products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation.

© 2026 Bank of America Corporation. All rights reserved.