Collections Representative
WAUSAU, WIFull-timeSeen todaySeen in employer's feed today
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Job overview
The Collections Representative contacts customers about outstanding medical bill accounts, discusses and negotiates payment, and documents account status and conversations. The role is full-time and on-site at the Wausau office, with 40 hours per week and flexibility to work assigned eight-hour shifts during business hours. On-the-job training is provided; occasional overtime may be necessary.
Skills & qualifications
Skills
Qualifications
Full job description
JOB REQUIREMENTS: This position is full-time on-site (40 hours/ week). Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime. The office is located at 115 W Wausau Ave, Wausau, WI 54401. We offer on-the-job training. The hours of training will be aligned with your schedule. Primary Responsibilities: Perform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations and other relevant information Use mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding medical bill accounts and balances Obtain agreement on potential balance payoff and/or payment terms within stated level of authority and guideline limits Prepare and submits reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details This is a challenging role that requires providing best in class service to our customers during their times of difficulty. It's a fast paced environment that requires focus and ability to multi-task throughout the day. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 1+ years of experience in an office, administrative, clerical, OR customer service environment using phones and computers as the primary job tools Experience with Microsoft Word (creating & editing documents) and Excel (creating spreadsheets) Must reside within a commutable distance to the office located at 115 W Wausau Ave, Wausau, WI 54401. Ability to full-time on-site (40 hours/ week). Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime. The office is located at 115 W Wausau Ave, Wausau, WI 54401 ***** APPLICATION INSTRUCTIONS: Apply Online: https://uhg.hr/Wausau2026
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