INFORMATION TECHNOLOGY SPECIALIST (SUCCESS ENGINEER)

Summary

DCSA's Office of Customer Success seeks a Success Engineer to serve as a technical advisor and strategic partner for high-visibility customer and mission-partner portfolios aligned to specific DCSA systems and services. You will lead technical engagement, solution adoption, and cross-functional integration; assess customer needs; identify implementation gaps and adoption barriers; and recommend actions to improve system use, service delivery, customer readiness, and mission outcomes.

Duties

As a INFORMATION TECHNOLOGY SPECIALIST (SUCCESS ENGINEER) you will be responsible for the following duties: - Serves as a senior technical advocate and technical translator within the Office of Customer Success (OCS), Enablement Division, bridging the gap between customer needs and DCSA technical capabilities for assigned enterprise portfolios, including NBIS, NI2, and other critical DCSA systems. - Supports Customer Executives, Account Managers, and customer-facing account teams by translating customer needs into detailed technical requirements and articulating those requirements to the appropriate DCSA technical and program stakeholders, identifying technical constraints and dependencies, and enabling more accurate alignment between customer expectations and DCSA technical solutions. - Leads proof-of-concept, pilot, and technical validation efforts across multiple stakeholders by assessing technical fit, configuring and validating use cases in test or demonstration environments, identifying integration and operational barriers, and helping ensure DCSA solutions are positioned to deploy correctly and demonstrate required value. - Explains system architectures, maps customer environments to DCSA solutions, reviews integration requirements, verifies application programming interface behavior, assesses configuration compatibility, evaluates interoperability considerations, tests technical workflows, and confirms deployment readiness criteria for assigned systems and portfolios. - Troubleshoots and helps resolve complex technical issues involving connectivity, configuration, APIs, identity and access dependencies, interoperability, and related operational factors affecting adoption, implementation, and customer success. - Coordinates with internal technical organizations, including system program offices, implementation teams, hosting and infrastructure teams, identity and access teams, help desk, operations and sustainment teams, and data and integration teams, to support technical planning, issue resolution, deployment readiness, and continuity of customer support. - Supports the full customer technical lifecycle, including pre-adoption technical enablement, onboarding and implementation activities during adoption, and post-deployment technical success and escalation management. Qualifications

The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: https://www.opm.gov/policy-data-oversight/classification-qualifications/competency-based-policy/general-schedule/2200/2210-competency-based-policy/competency-based-qualification-standard/ for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 10/29/2026 Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position. You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade (GG-13) in the Federal service and are prepared to take on greater responsibility. Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes: Supporting enterprise IT environment development and sustainment by applying knowledge of cloud and hosted applications; systems integration; application programming interfaces (APIs); identity, access, authentication, and authorization concepts; networking; cybersecurity principles; interoperability; data exchange; software deployment processes; or technical troubleshooting to translate customer needs into DCSA technical requirements and align stakeholders on technically supportable solutions. Assessing customer technical environments and requirements to identify technical constraints, dependencies, compatibility issues, or integration risks; clarify customer needs; and align those needs with technically supportable DCSA solutions and requirements. Conducting technical discovery; demonstrations; proof-of-concept and pilot activities; technical validation; deployment-readiness assessments; troubleshooting; or escalation support to facilitate shared understanding of technical requirements, solution capabilities, limitations, and implementation considerations. Translating customer technical needs into clear, actionable technical requirements for DCSA technical personnel, program stakeholders, or customer agencies to support effective coordination and mutual understanding. Explaining complex technical concepts, system capabilities, limitations, dependencies, or risks in plain language to customers and other non-technical audiences. Specifically you will be evaluated on the following competencies: Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Note: Clients and customers include any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government. Requirements Analysis: Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches. Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components. Information Technology Test and Evaluation: Test, monitor and evaluate Information Technology technologies during design, development, procurement and/or implementation to ensure internal and external requirements are met. Leadership: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations. In addition to meeting qualifications, your application package must reflect the applicable experience to meet the Individual Occupational Requirements for the 2210, series as listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level. How You Will Be Evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the SME Resume Panel review. Application Questionnaire: Applicants must complete a screen out questionnaire as part of the application process. Applicants identified as meeting the basic education requirement and minimum qualifications for the position may move on to the SME Resume Panel review. EXCEPTED SERVICE PILOT REVIEW: Once the application process is complete, a review of your application will be made to ensure you meet the qualification requirements listed on this announcement. All applicants who meet the basic qualification requirements will be forwarded to the Selecting Official for consideration. Competencies: Communication, Interpersonal Skills, Teamwork, Problem Solving, and Attention to Detail You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. Top ranked candidates will be referred to the selecting official for further review and consideration. A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified'. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility and qualifications requirements must be met by the closing date of this announcement. Other Information

VETERANS PREFERENCE/CURRENT OR FORMER FEDERAL In accordance with DoD Instruction 1400.25, Volume 2005, veterans preference is not required to be applied when considering candidates with prior Federal competitive or excepted service who have completed a probationary or trial period and have not been separated for cause. Therefore, veterans preference will not be applied to applicants with current federal service, or former federal civilian service meeting the above criteria. Re-employed Annuitant: This position does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf Applicants selected from this announcement may be required to serve a two-year trial period. If selected, Federal employees currently serving in the competitive service must acknowledge that they will voluntarily leave the competitive service by accepting an offer of employment for a DCIPS excepted service positions. If selected, non-DCIPS candidates must acknowledge in writing that the position they have been selected for is in the excepted service and covered by DCIPS. All Defense Intelligence positions under the Defense Civilian Intelligence Personnel System (DCIPS) are in the excepted service by specific statue, 10 U.S.C. 1601. This position is in the excepted service and does not confer competitive status. For more information on the DCIPS occupational structure click here. For more information about career advancement in DCIPS click here. This position is subject to an initial drug screening, and random testing thereafter. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position.