Specialist, Transfer Evaluation

Under the direction of the Associate Registrar for Transfer Evaluation, the Specialist, assists and provides students with all relevant information about enrollment services as it relates to transferring credit to Salt Lake Community College (SLCC). Provides exceptional customer service, clerical, and technical support regarding the transfer of credit process. Requires an in-depth knowledge of how to research data in various Student Information Systems (i.e., Banner, Etrieve, DegreeWorks etc.) as well as interpret Articulation and Curriculum Policy, Procedure, Program and Course requirements. Collaborates and confers with various departments including Graduation, Records and Data Management, Academic and Career Advising, Admissions and International Student Affairs. This position is in-person and a great foundation for anyone considering a career in Student Affairs. Communication & Customer Service - Excellent listening and speaking skills - Strong customer service skills - Effective problem-solving and conflict resolution - Maintain positive working relationships across the College - Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College. - Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities. Student Services & Academic Knowledge - Understanding of enrollment service procedures - Knowledge of student rights and privacy regulations (FERPA) - Understanding and interpretation of college policies, procedures, and programs - Knowledge of the College Catalog, academic program requirements, course prerequisites, and course descriptions Technology & Systems Proficiency - Proficiency with Microsoft Office Suite and Adobe Acrobat - Experience with student information systems (Banner, DegreeWorks, Etrieve) - Ability to adapt to changing technologies and processes, including electronic transcript exchange Administrative & Operational Support - Knowledge of reception duties and general office procedures - Ability to maintain accurate student records and confidentiality - High attention to detail Organization & Productivity - Ability to organize and prioritize multiple tasks - Ability to work under pressure and meet deadlines - Independent work skills - Ability to work effectively in a team environment Professional Development & Continuous Learning - Participation in required training and professional development - Commitment to staying current with evolving processes, technologies, and best practices