Catering Manager

Levy Sector

Salary: 60-65k

Other Forms of Compensation: Paid Parking, Lunch Provided Daily

Pay Grade: 11

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Position Summary

The Catering Manager is responsible for planning, coordinating, and executing catered events at Gainbridge Fieldhouse, including Indiana Pacers games, concerts, private events, and other special events. This role partners closely with Catering Sales, Culinary, Premium, Operations, and Client representatives to deliver exceptional hospitality experiences while driving revenue, controlling costs, and maintaining Levy standards. The Catering Manager oversees event execution, team member development, inventory management, and guest satisfaction while ensuring seamless event operations in a fast-paced entertainment environment.

Job Summary

Detailed Responsibilities

• Lead the planning and execution of catered events throughout Gainbridge Fieldhouse.

• Ensure all catering events exceed guest and client expectations through exceptional service and attention to detail.

• Partner with Catering Sales and Culinary teams to successfully execute event orders, menus, and venue experiences.

• Communicate event details effectively to culinary, operations, warehouse, and hospitality teams to ensure flawless execution.

• Conduct pre-event meetings, event walkthroughs, and post-event recaps.

• Develop strong working relationships with clients, venue partners, subcontractors, and internal stakeholders.

• Monitor event operations to ensure adherence to Levy service standards, food quality standards, and show quality expectations.

• Hold team members accountable to service standards and provide coaching, development, and recognition.

• Ensure team members consistently deliver heartfelt hospitality to every guest, every time.

• Maintain venue-specific knowledge regarding premium offerings, food and beverage programs, and event operations.

• Manage event labor, scheduling, and staffing needs to maximize productivity and control costs.

• Monitor and maintain catering equipment, supplies, inventory, and operational readiness.

• Ensure compliance with all food safety, sanitation, alcohol service, and workplace safety standards.

• Support revenue growth through the promotion of catering services, premium experiences, and venue hospitality offerings.

• Analyze event performance, labor costs, and financial results to identify opportunities for improvement.

• Support monthly forecasting, budgeting, and revenue planning initiatives.

• Utilize company reporting tools and systems to track operational and financial performance.

• Support company initiatives and contribute to creating a positive, inclusive, and collaborative culture.

• Recruit, interview, hire, train, develop, and retain team members in accordance with Levy standards.

• Conduct performance management conversations and provide ongoing coaching and feedback.

• Lead departmental meetings and maintain clear communication within the team.

• Respond to and resolve guest concerns in a professional and timely manner.

• Support major venue initiatives and special projects as assigned.

• Perform other duties as assigned.

Qualifications

• 2+ years of catering, hospitality, food and beverage, premium hospitality, or event operations experience required.

• Previous leadership or supervisory experience preferred.

• Experience in large-scale sports, entertainment, convention, hotel, or event venues preferred.

• Strong organizational, communication, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced event environment.

• Financial acumen, including budgeting, forecasting, labor management, and cost controls.

• High proficiency in Microsoft Office Suite and hospitality management systems.

• Strong client relationship and stakeholder management skills.

• Knowledge of food safety, sanitation, and responsible alcohol service standards.

• Passion for hospitality and creating memorable guest experiences.

• Ability to work nights, weekends, holidays, and event-driven schedules.

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Flexible Time Off Plan

• Paid Parental Leave

• Holiday Time Off (varies by site/state)

• Personal Leave

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Levy.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Levy.pdf

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable acccommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsiblities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Levy maintains a drug-free workplace.