Customer Success Intern - Summer 2027

Responsibilities:

• Support Customer Success Specialists in delivering a responsive and positive experience to external customers.

• Assist with routine customer requests, research, documentation, and follow-up, escalating questions as appropriate.

• Support customer retention activities through timely communication and account coordination.

• Maintain accurate customer, account, and contract information within applicable systems and coordinate updates with internal partners.

• Assist with documenting contract modification requests, including item additions, deletions, and term changes.

• Review customer contract information, expiration dates, usage data, renewal activity, and cancellation information to identify trends and items requiring follow-up.

• Prepare preliminary account observations, reports, or summaries for review by a Customer Success Specialist.

• Assist with customer onboarding activities and support coordination of additional Park Place service offerings.

• Support preparation of routine customer reporting and account review materials.

• Participate in customer or cross-functional meetings when appropriate and document assigned follow-up items.

• Assist with communication among customers, Sales team members, Customer Success Specialists, Business Operations Specialists, and other internal partners.

• Develop working knowledge of Park Place products, services, technology, customer portals, and customer support processes.

• Demonstrate professional customer service, organization, problem-solving, and communication skills.

• Manage assigned responsibilities and competing priorities with guidance from the Customer Success team.

• Assist with maintaining customer, account, and contract information in CRM and other applicable systems.

• Complete other duties and internship projects as assigned.

Basic Qualifications:

• Currently pursuing an associate's or bachelor's degree in Business Administration, Marketing, Communications, Sales, Management, or a related field.

• Interest in developing a career in customer success, customer service, sales support, or business operations.

• Working knowledge of Microsoft Office applications, including Excel, Outlook, PowerPoint, and Word.

• Strong written and verbal communication skills.

• Strong organizational skills and attention to detail.

• Ability to manage assigned tasks, meet deadlines, and communicate progress.

• Demonstrated initiative, curiosity, and willingness to learn new systems and processes.

• Ability to analyze information, identify questions, and seek guidance when needed.

• Ability to work collaboratively with team members and internal business partners.

• Professional approach to handling customer and business information.