Administrative Supervisor

Applications Accepted From: ALL PERSONS INTERESTED

Division: Public Health Services Section: Health Centers Workdays & Hours: Monday to Friday 8:00am to 5:00pm* *Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Performs varied administrative functions in the direction and coordination of programs and procedures in the assigned department.

• Provides day-to-day administrative and operational supervision for assigned Health Center activities to support efficient operations and delivery of services.
• Oversees day-to-day patient registration activities at the Health Center and ensures registration processes are completed accurately and in accordance with established policies and procedures.
• Manages patient scheduling activities within the electronic medical record system and works collaboratively with clinical staff to support scheduling needs and efficient patient flow.
• Supervises, trains, coaches, and evaluates clerical and administrative staff; assigns work, establishes priorities, monitors performance, and provides guidance to ensure operational expectations are met.
• Coordinates and communicates with clinical staff, Health Center leadership, and other departmental stakeholders regarding registration, scheduling, patient access, staffing, and administrative operational needs.
• Monitors daily staffing assignments and workload and coordinates coverage as needed to maintain continuity of Health Center operations and services.
• Reviews administrative processes and workflows and identifies opportunities to improve efficiency, accuracy, customer service, and consistency across Health Center operations.
• Assists with resolving patient concerns and operational issues related to registration, scheduling, and administrative services and escalates issues to appropriate leadership when necessary.
• Ensures assigned staff follow established departmental policies, procedures, and operational requirements and assists with communicating and implementing changes in processes and procedures.
• Maintains and reviews administrative records, reports, and documentation necessary to monitor Health Center operations, staff performance, and compliance with established requirements.
• Responds to Health Center emergencies and urgent operational needs as required, coordinating with appropriate staff, leadership, and support services to ensure timely resolution and continuity of operations.
• Participates in meetings, quality improvement activities, special projects, and departmental initiatives to support the goals and objectives of Public Health Services.
• Performs other administrative and supervisory duties as assigned.

WORKING CONDITIONS There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. The position is physically comfortable, the individual has discretion about walking, standing, etc. EDUCATIONAL REQUIREMENTS Requires a Bachelor's degree in Business Administration, Accounting, Political Science, Psychology or a closely related field.

EXPERIENCE REQUIREMENTS Three (3) years of experience in personnel, administration, accounting or a closely related field are required.

Directly related professional experience may be substituted for the education requirement on a year-for-year basis.

LICENSE REQUIREMENTS None.Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. • Experience supervising administrative or clerical staff in a healthcare or public health setting.

• Experience with electronic medical record systems, preferably Epic, including patient registration and scheduling.
• Experience coordinating Health Center operations, staffing, and patient flow.
• Strong leadership, communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite.

SELECTION/SKILLS TESTS REQUIRED None. However, the Department may administer a skills assessment test.

SAFETY IMPACT POSITION: Yes If yes, this position is subject to random drug testing and if candidate is promoted into this position, he/she must pass an assigned drug test.

SALARY INFORMATION GRANT FUND Grant positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred. Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 22

APPLICATION PROCEDURES Thank you for your interest in a career with the City of Houston. We are committed to providing an accessible, transparent, and positive application experience for every candidate. To be considered for this position, applications must be submitted online during the active posting period. We are unable to accept paper, emailed, mailed, or faxed applications. To apply, please visit the City of Houston Careers website at https://www.governmentjobs.com/careers/houston/

Stay Connected Throughout the Process After submitting your application, you may view your application status at any time by logging into your online profilehttp://agency.governmentjobs.com/houston/default.cfm. If you have questions regarding your application status, please contact Human Resources at 832-393-4888.

Accessibility and Accommodations The City of Houston is committed to ensuring equal access to employment opportunities. If you require reasonable accommodation or special assistance during the application or hiring process, please contact 832-393-4888 (TTY 7-1-1).

Technical Assistance If you experience difficulties accessing your account, logging in, or completing your online application, technical support is available by calling 855-524-5627.

What to Expect Next We carefully review each application received. Due to the high volume of applicants, only candidates selected to move forward in the recruitment process will be contacted directly by the hiring department.

Before You Begin Your Application To help make your application process as smooth as possible, please gather your educational information and supporting documentation before you begin. Depending on your qualifications, you may be asked to provide:

• High school diploma, GED, or equivalent credential from an accredited institution
• College, university, or technical school information
• Degrees earned, areas of study, and graduation dates
• Official transcripts or other educational documentation from accredited institutions
• Professional licenses, certifications, or other credentials relevant to the position

Having these materials ready in advance will help ensure your application is complete and can be reviewed without unnecessary delays. To learn more, we encourage you visit our How to Verify Education resource. Please note: Applications requiring educational verification may be considered incomplete if the requested documentation is not submitted. Pre-Employment Requirements As part of the hiring process, all new hires and rehires must successfully complete a pre-employment drug screening. Final employment offers may also be contingent upon a physical examination and verification of information provided in the application and supporting documentation.

Equal Opportunity Employer The City of Houston is proud to be an Equal Opportunity Employer and values the unique perspectives, experiences, and talents of our workforce. We are committed to fostering an inclusive workplace where all employees are treated with dignity and respect. Employment decisions are made without regard to any legally protected status or characteristic, including race, color, ethnicity, national origin, sex, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, pregnancy, or any other status protected by applicable law. We encourage all qualified individuals to apply and look forward to learning more about you and the experience you can bring to our team. Thank you for your interest in joining the City of Houston. We appreciate the time and effort you invest in the application process and look forward to reviewing your qualifications.