Broadband Specialist I

As a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You'll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You'll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation. - Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units. - Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service. - Analyze picture quality and judges' acceptability of picture delivered following installation of cable service. - Work with connectors, fasteners and wire and use hand tools. - Use customary CATV hand and power tools in performance of job duties. - Complete appropriate paperwork functions as prescribed by system management. - Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap-off devices. - Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. - Lift and carry loads up to 100 lbs. (including line ladder); Work within limited confines, such as crawl spaces. - Properly use, store and maintain a VOM or DMM to check for "open" or "short" online as well as AC and DC voltages. - Read general drop system layouts from blueprints. - Inform customers of FCC Rules and Company policies as they pertain to customers. - Drive company vehicles in performance of job duties; use bucket truck. Perform proper vehicle upkeep and maintenance. - Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions. - Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed. - Perform installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience. {=html} - No experience required. - High school diploma or GED required. - Valid driver's license required: satisfactory driving record required. - General level of mechanical and consumer devices knowledge - Ability to interact and communicate with customers and co-workers. - Ability to work in high or tight spaces. - Ability to work in all weather conditions and at various heights. - Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required.