Project Operations & Customer Success Associate

About the Role We’re looking for a highly organized, technically capable team member to help manage EV charging projects from installation through ongoing operation and support. This is a cross-functional role spanning project operations, customer success, and technical support. You’ll help keep projects moving, ensure property managers have a smooth onboarding experience, maintain accurate operational records, and help troubleshoot charging stations when issues arise. The ideal candidate is comfortable working across technical and non-technical tasks, communicates clearly with customers and internal teams, and enjoys taking ownership of operational details. Responsibilities Project Coordinator & Operations

• Coordinate and complete grant-related paperwork, documentation, and submissions.
• Track equipment shipments and deliveries, keeping project and tracking information current in PlugOp’s internal tools.
• Communicate project updates to property managers and send reminders regarding upcoming installation, maintenance, or commissioning work.
• Support project close-out by ensuring project documentation, station information, and other relevant records are complete and accurate in PlugOp’s internal tools.
• Coordinate and support EV charging station commissioning and activation.
• Work across internal teams, contractors, vendors, and property contacts to identify and resolve project blockers.

Customer Success

• Own onboarding for property managers after new charging stations are installed.
• Prepare onboarding materials, documentation, and customer-facing resources.
• Help property managers understand station operations, support processes, and available tools.
• Follow up with customers after launch to identify and resolve operational issues.

Technical Support & Station Operations

• Monitor the charging network for offline or underperforming stations.
• Perform initial troubleshooting and coordinate with internal teams, vendors, technicians, or property managers to restore stations to service.
• Document station issues, troubleshooting steps, and resolutions.
• Identify recurring technical or operational issues and help improve internal support processes.
• Driver Support during business hours, and participate in the driver support on-call rotation, with a target of approximately three weekend days per month.

Qualifications

• Technical background or demonstrated technical aptitude; experience or education in engineering, IT, electrical systems, networking, or a related technical field is preferred.
• Willingness to learn about EV charging hardware, software, networking, and electrical infrastructure.
• Strong organizational skills and attention to detail.
• Comfortable managing multiple projects, customers, and priorities simultaneously.
• Strong written and verbal communication skills.
• Ability to troubleshoot technical issues methodically and communicate solutions to non-technical users.
• Comfortable working with project management and documentation tools.
• Ability to participate in a weekend on-call rotation.

Nice to Have

• Experience in EV charging, electrical infrastructure, energy, construction, property management, or a related industry.
• Experience working directly with customers or property managers.
• Familiarity with networking, IoT devices, remote equipment monitoring, or hardware troubleshooting.
• Experience coordinating contractors, field technicians, or equipment installations.
• Experience with grant programs, utility programs, or government documentation.

What Success Looks Like In this role, you’ll help ensure that:

• Projects move from installation through commissioning and close-out without details falling through the cracks.
• Property managers know what to expect and have a smooth experience working with our team.
• Project and station information remains accurate and up to date.
• Offline stations are identified quickly and returned to service efficiently.
• Recurring operational issues turn into better processes rather than repeated problems.
• Customers and drivers receive timely, knowledgeable support.

Compensation & Perks

• Competitive salary based on experience.
• Health insurance and paid time off.
• Flexible, remote-first work environment.
• Direct exposure to the founding team and meaningful ownership from day one.
• Opportunity to work across operations, customer success, and technical systems rather than being limited to a narrow role.
• Hands-on experience in a fast-growing industry spanning EV charging, energy, software, and real estate.
• Strong opportunity for career growth as PlugOp scales, including the ability to take on broader operational and technical responsibility over time.
• High-impact role at a small team where your work will have a visible effect on customers, projects, and company operations.