Coordinator Centralized Drop

JOB REQUIREMENTS: Coordinator-Centralized Drop Coordination Job Locations US-Remote Location | US-WI-Madison ID 2026-29808 Company TDS Telecom Pay Range $22.62 - $33.94 Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? The Coordinator - Centralized Drop Coordination is responsible for assisting Field Services in managing all residential, commercial, and Multi-Dwelling Unit (MDU) properties. This position will create all drop requests and coordinate work with multiple drop contractors to facilitate the provisioning of TDS products and services to residential, commercial, and MDU properties. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates. Responsibilities Drop Coordination: Handle drop EWOs (Engineering Work Orders): Generate EWOs. Promptly handle Open, Incomplete, or Rejected orders. Review and update orders daily to ensure proper appointment date and time, order status, job code, and other identified order quality criteria. Manage multiple EWO tasks and follow up on time sensitive work, taking necessary actions to update the order entry system. Manage tasks related to the enablement of MDU/commercial addresses, including interpreting and verifying buildings, addressing, and contact information are reflected correctly in the applicable systems as well as selecting provisioning plans, generating tasks for other departments within TDS, and problem solving and troubleshooting with other departments within TDS. Contact customers, tenants, building owners, developers, etc. to manage site surveys, installations, and ongoing work to the premise. Navigate internal systems and interpret data to diagnose and provide direction. Manage additional work queues as required. Provides support for contingent worker process, unit-based billing, contract review/negotiations, product recommendations, reporting, etc. Partner Coordination: Work cross functionally with all TDS teams to ensure continual enablement of addresses. Ensure customer needs are met and errors are being resolved promptly. Work with third party vendors monitor task statuses and ensure open tasks are progressing. Provide information and... For full info follow application link. Employment at TDS is subject to post-offer, pre-employment drug testing. At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here! ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D0F65CEF85F144F3