Spa Sales Manager - Membership & Revenue Growth

Benefits:

• Free uniforms

• Paid time off

• Training & development

• Wellness resources

• 401(k)

• 401(k) matching

• Bonus based on performance

• Company parties

• Competitive salary

• Employee discounts

• Opportunity for advancement

Hand & Stone Massage and Facial Spa | West Kendall, FL

Job Type: Full-Time Compensation: $52,000–$55,000 Base Salary + Performance-Based Bonuses Industry: Spa, Wellness, Membership Sales, Beauty & Hospitality

Build a High-Performing Sales Team. Grow Memberships. Drive Revenue. Hand & Stone Massage and Facial Spa is seeking an experienced, results-driven Spa Sales Manager to lead membership sales, revenue growth, team performance, and guest retention at our West Kendall location. This is a hands-on sales leadership position for someone who understands membership-based businesses and knows how to turn sales opportunities into measurable results. The ideal candidate has experience leading sales teams in a spa, med spa, fitness, salon, or other recurring-revenue business. You should be comfortable setting sales goals, coaching employees, improving membership conversion, developing retention strategies, and holding a team accountable for performance. This is an opportunity for a motivated sales leader who enjoys building relationships, developing people, and growing a business.

Key Responsibilities

Sales & Revenue Growth

• Drive membership sales, upgrades, service enhancements, retail sales, and overall revenue by developing and executing strategies for growth.

• Establish daily, weekly, and monthly sales goals and hold the team accountable for results.

• Monitor key performance indicators (KPIs), identify opportunities, and implement action plans to improve performance.

Team Leadership & Development

• Lead, coach, motivate, and develop Spa Associates and service providers.

• Conduct ongoing sales observations, role-playing, and individual coaching sessions.

• Provide real-time feedback and establish clear performance expectations.

• Build a positive, competitive, and results-oriented team culture.

• Support recruitment, interviewing, onboarding, scheduling, and employee performance management.

Membership Retention & Business Development

• Develop strategies to improve membership retention and reduce cancellations.

• Drive repeat business, referrals, and long-term client relationships.

• Generate new business through grassroots marketing and community outreach.

• Build partnerships with local businesses, fitness centers, residential communities, hotels, and other organizations.

Spa Operations & Guest Experience

• Oversee daily spa operations and front desk performance.

• Monitor the guest experience and resolve concerns professionally.

• Maintain operational standards while supporting the overall success of the business.

Qualifications

Required:

• Minimum 2 years of sales leadership or management experience.

• Demonstrated success driving sales performance, revenue growth, and team accountability.

• Strong coaching, communication, and employee development skills.

• Ability to analyze sales performance and translate KPIs into actionable strategies.

• Comfortable working in a goal-driven, sales-focused environment.

• Ability to lead and manage a team of 15 or more employees.

• Bilingual English/Spanish

• Experience managing a membership-based business.

• Familiarity with POS, CRM, and appointment scheduling platforms.

Candidates with experience at membership-based businesses such as massage studios, fitness clubs, salons, med spas, and wellness centers are strongly encouraged to apply.

Compensation & Benefits

• $52,000–$55,000 annual base salary.

• Performance-based bonus opportunities tied to sold memberships and GMS.

• Paid Time Off (PTO).

• 401(k) retirement plan.

• Complimentary monthly massage or facial service.

• Employee discounts on retail products.

• Career growth and advancement opportunities.

• Supportive and team-oriented work environment.

Apply Today!

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