Field Service Support Technician

Eaton’s ES AMER ESS division is currently seeking a Field Service Support Technician that can be based in Worthington, OH; West Chester, OH; or Indianapolis, IN.

The expected annual salary range for this role is $56000 - $83000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team. In this role, you will:

• Provide field service assistance to customers by supporting Eaton Field Service Representatives in transporting equipment to customer sites, performing installation, startup, maintenance, repair, and electrical power distribution equipment modification.

• Assist office personal & field service team with assigned tasks

• Assist with shipping & receiving

• Perform warehousing & material handling

• Prepare materials, test equipment and tools so that jobs are properly staged for success

• Be responsible for both stock and special-order inventory management

• Maintain records and data entry around reports

Team Benefits:

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums

• Career growth, mentorship and safety training

• Company toolkit and phone

• Tuition assistance for ongoing learning

• Leads program with bonus pay

• Opportunities across 32 service branches

Qualifications:

Basic Qualifications

• High School Diploma or higher

• Must be able to work in the US without corporate sponsorship now or in the future

• No relocation offered; candidates within 50-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Preferred Qualifications

• 2-year technical degree or similar experience in military training

• Minimum 2 years of electrical or mechanical industry experience

• Experience in basic testing and servicing electrical distribution and control systems is highly desirable.

• Forklift or industrial equipment operation

• Experiencing in wiring, reading wiring diagrams and understanding schematics

• Proficient with hand and power tools for equipment assembly

• Works well under time constraints and in stressful situations

• Collaborates effectively with the team to meet project deadlines

• Problem-solving and logical thinking skills

• Ability to obtain and maintain a valid TWIC card

• Must have a valid driver's license

Skills:

Position Success Criteria:

• Proficient computer skills

• Knowledge and practice of safety precautions related to working with electrical and electronic equipment.

• Demonstrated ability to provide service and represent company interests in developing customer relationships to ensure long-term customer satisfaction.

• Must possess and maintain an unrestricted valid driver's license along with a satisfactory Motor Vehicle Record in order to occasionally operate Eaton Fleet Pool Vehicles.

• Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required.

• Must have the ability to work variable hours, including nights & weekends, and travel within the district / state / region / country based on customer requirements.

• Successfully complete and maintain compliance with Eaton’s safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter

• Submit to periodic customer required background and drug screenings.

• Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. The employee is frequently required to climb and regularly required to lift/carry up to 50 pounds. The employee is frequently required to push/pull up to 50 pounds and occasionally required to push/pull greater than 50 pounds with assistance

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.youreatonbenefits.com/candidates) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.