Lead Solutions Specialist, Real Time

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients needs and exceeding their expectations. Your Team's Impact :The Product (Data Solutions) group is responsible for the growth and support of FactSets DataFeed (off-platform) products. Our aim is to consult and organize our clients data consumption processes with FactSets proprietary and industry-standard delivery solutions. You will gain exposure to the entire Real Time Data Solutions product suite and learn to design custom solutions tailored to each client using a combination of products. The Lead Solution Specialist on FactSets Real-Time Client Engagement team is a strategic, client-facing role focused on ensuring our institutional clients maximize the performance, stability, and business value of FactSets real-time market data solutions. This role blends deep technical knowledge of real-time data architecture with strong client relationship skills to deliver tailored, scalable, and resilient solutions across complex financial workflows. This is a strategic, high-impact role responsible for supporting some of FactSets most sophisticated institutional clients. As a Lead Solution Specialist, you are a trusted technical and strategic partner across onboarding, integration, service optimization, and long-term relationship management for clients leveraging FactSets real-time data and infrastructure offerings. Lead Solution Specialists are trusted advisors responsible for driving the long-term success of enterprise clients by ensuring optimal use, stability, and evolution of the products and services they rely on. This role combines technical depth, relationship management, and business acumen. While not always hands-on coding, Lead Solution Specialists must understand the underlying infrastructure, integrations, and client workflows well enough to guide architecture, troubleshoot issues, and influence strategic decisions.What You'll Do: Strategic Client Engagement: * Serve as the primary technical and strategic contact for key Real-Time clients, driving deployment support, and long-term technical alignment. * Develop a deep understanding of each clients environment, including their use of FactSets real-time platforms, data integration strategies, and operational goals. * Guide clients through migrations, cloud adoption, entitlement compliance, and architectural changes.Optimization & Support Escalation: * Proactively identify areas for enhancement and coordinate with internal teams to implement solutions. * Serve as the escalation point for critical client issues, providing technical leadership through incident response and resolution. * Monitor service metrics and usage patterns to proactively address risk, improve resiliency, and drive client satisfaction. * Internal Advocacy & Product Feedback: * Partner cross-functionally with Product, Engineering, Implementation, Support and Solution Specialists to deliver customized solutions, resolve issues, and influence roadmap enhancements. * Act as a voice of the client internally while contributing to the ongoing evolution of FactSets real-time offering and engagement model. * Provide feedback on product enhancements, documentation, and feature gaps specific to real-time market data delivery.What Sets a Lead Solution Specialist Apart at FactSet * Real-Time Expertise: Strong understanding of real-time data feeds, low-latency architecture, entitle