Inside Sales and Support Specialist - Robotics

Job Description

Who You Are FANUC America is seeking an additional Inside Sales and Support Specialist to increase the capacity of our robotics salesforce. In this inside sales role, you would support FANUC America's General Industry (GI) sales organization by serving as a key link between customers, integrators, District Sales Managers, and internal teams. Your contributions would help drive sales growth, increase bookings, support profitability objectives, and deliver an exceptional customer experience throughout the sales process. You would assist with quoting activities, proposal development, customer support, order processing, account setup, lead follow-up, and sales event coordination. Working closely with District Managers and cross-functional teams, you would help customers identify automation solutions while supporting business development efforts across a wide range of industries and applications. Success in this role requires strong communication skills, attention to detail, a customer-first mindset, and the ability to manage multiple priorities in a fast-paced environment. If you enjoy building relationships, supporting sales initiatives, and helping customers succeed through robotic automation solutions, we encourage you to apply.

How It's Done

• Support District Managers with Request for Quotation (RFQ) reviews, proposal generation, Configure/ Price/ Quote (CPQ) revisions, order validation, and customer requests.

• Participate in customer, integrator, and Authorized System Integrator (ASI) meetings, presentations, trade shows, and industry events.

• Support the development and maintenance of relationships with end users and ASI partners.

• Coordinate and support workshops, open houses, training events, customer visits, and sales meetings.

• Assist with customer presentations, facility tours, robot demonstrations, and automation solution showcases.

• Conduct collaborative robot (cobot) demonstrations for customers and prospects.

• Serve as a backup resource for District Managers during absences and customer engagements.

• Assist with new customer account setup, compliance documentation, and legal agreement coordination.

• Participate in continuous improvement initiatives focused on increasing sales efficiency and effectiveness.

• Support aftermarket issue resolution, lead follow-up activities, inventory coordination, and other assigned sales support functions.

What You Need

• Bachelor's degree in Engineering, Marketing, Business, or a related field, or equivalent relevant experience.

• Minimum two years of experience in a customer-facing role within the manufacturing, automation, robotics, sales support, parts distribution or similar environment.

• Knowledge of engineering and industrial automation disciplines.

• Working knowledge of Microsoft Teams, Excel, PowerPoint, Word, and Outlook.

• Strong analytical, problem-solving, and organizational skills.

• Excellent written, verbal, presentation, and interpersonal communication skills.

• Ability to manage multiple priorities while maintaining accuracy and attention to detail in a fast-paced environment.

• Ability to travel occasionally (<10%), including rare overnight travel to customers for demonstrations, or to other FANUC locations.

What Would Be Even Better

• Two or more additional years of related sales support, inside sales, or automation industry experience.

• Knowledge of robotics products, applications, and automation solutions.

• Fundamental understanding of the FANUC product portfolio and applications.

• Experience supporting customer demonstrations, trade shows, and technical sales activities.

• Experience working with Authorized System Integrators and industrial automation customers.

It's Your Move

At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration—and we're excited to invite talented individuals like you to explore what's possible with us.

If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!

Benefits

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance

• 401(k) Retirement Program

• Life Insurance

• Short-Term & Long-Term Disability Plans

• Tuition Reimbursement

• Wellness Program

• Flexible Spending Accounts

• Employee Assistance Program

• Flexible Benefit Dollars

• Generous Holiday & Vacation Program

Compensation:

FANUC America is seeking a qualified applicant for this inside sales role. The pay range for this position is $70,000 - $90,000 per year. The pay range listed is based on both salary and other compensation, and may include including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America.

A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant's geographic location, educational attainment, and level of experience.

Sponsorship will not be provided for this position

Equal Opportunity Employer, including disabled and veterans.