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Planet Fitness - NJ/MA One World Fitness

Gibbstown, NJFull-time$16/hrPosted todayStill listed today

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At a glance

Compensation
$16/hr
Location
Gibbstown, NJ
Schedule
Full-time
Work Authorization
Not specified

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Job overview

The Member Services Representative creates a positive experience for Planet Fitness members, prospective members, and guests through customer service and front-desk support. The role includes greeting visitors, answering phones, checking members in, signing up new members, giving tours, updating accounts, and responding to questions or concerns. The representative also helps maintain club neatness and cleanliness.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceComputer ProficiencyFitness and HealthPositive AttitudePunctualityReliabilityActive ListeningEmpathyProblem SolvingDiplomacyStanding and WalkingLifting Up to 50 Lbs

Qualifications

High School Diploma or GEDMust Be 18+

Full job description

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member’s accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occassionally lift up to 50 lbs.

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