Planet Fitness - NJ/MA One World Fitness logo

Weekday Morning 9am-2pm

Part-time

Planet Fitness - NJ/MA One World Fitness

Gibbstown, NJPart-time$16/hrPosted todayStill listed today

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At a glance

Compensation
$16/hr
Location
Gibbstown, NJ
Schedule
Part-time
Work Authorization
Not specified

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Job overview

The Member Services Representative creates a positive experience for Planet Fitness members, prospective members, and guests through customer service and front-desk support. The role handles member check-ins, sign-ups, tours, account updates, and questions, while helping maintain club cleanliness. A customer service background is preferred; a high school diploma or GED and being at least 18 years old are required.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceComputer ProficiencyFitness and HealthPunctualityReliabilityListeningEmpathyProblem SolvingDiplomacyStanding and WalkingLifting Up to 50 Lbs

Qualifications

High School Diploma or GEDMust Be 18+

Full job description

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member’s accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occassionally lift up to 50 lbs.

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