Business Operations Specialist

Current employees and contingent workers click hereto apply and search by the Job Posting Title.Clear Channel OutdoorJob Summary:As a member of the Clear Channel Outdoor Business Operations team, the Delivery Specialist plays a key role in the Program Management team, analyzing and driving delivery for initiatives that sustain and improve revenue generation and efficiency throughout the organization. More specifically, this role gathers and analyzes wide a wide variety of data, creates, and maintains delivery plans, and provides excellent customer service in response to support requests (especially on reporting). In addition, this role compiles, formats, and distributes regular reports, as well as assists leadership as a utility player as directed.Job Responsibilities: * Collect and store data from various systems and maintain in data warehouse. * Create and maintain reports in systems and Excel with user-friendly design. * Regularly QC data and monitor system usage; test new features prior to release * Create and maintain list of enhancement requests, and document requirements. * Partner with Technology to plan releases by organizing various requests and tasks into release plans. * Lead testing both directly and through delegation to other resources to ensure all items scheduled for release are validated in advance. * Coordinate and disseminate necessary communications to enable effective adoption of change related to releases, both through direct authoring of materials and matrix management of subject matter experts * Measure, communicate, and improve support team performance through regular team meetings and day-to-day matrix management of support team members, including workload assignment and balancing. * Enable new and existing support team members to successfully complete support requests through the maintenance of a knowledge database of up-to-date procedures and training of support-related activities. * Train new and existing team members on new subject matters and teach necessary skills to deliver excellent resolution of end user and manager support requests. * Other duties and projects as assigned. Education * Bachelor's Degree preferred, or equivalent combination of education, training, experience, or military experience. Work Experience * Minimum of 3 years' experience in project management, process improvement, business analysis, or application development. Skills * Proficient with Microsoft Excel, and PowerPoint. * Working knowledge with Microsoft Access, SQL, or similar database to query data preferred. * Proficient with Microsoft Word (incl. formatting). * Ability to support multiple teams including sales, marketing, IT and support. * Proficiency with Microsoft Visio, Publisher, or similar, preferred. * Familiarity with Salesforce or similar CRM applications. * Familiarity with HubSpot, Salesloft, Outreach or similar applications, preferred. * Proficiency with managing Accounts, Contacts, and Opportunities in Salesforce, preferred. Competencies * Achievement Orientation: Focusing efforts on meeting challenges and achieving high quality results consistent with the organization's goals. * Client Focus: Providing service excellence to internal and/or external clients. * Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and effectively gets message across. * Planning & Organizing: Reaching goals by making and following plans, setting, and sticking to priorities and allocating resources effectively. * Resilience: Staying energized, productive, and focused in the face of challenges, ambiguity, change or strenuous demands, creating a supportive environment that helps others become more resilient and productive.Physical Demands The demands described below are representative of those that must be met by an employee to succ